Security Guard-Guest Services

UNAVAILABLE; Victoria; On-site; CAD 25,000 - 36,000; Part time

Benefits offered by this job

Competitive pay

Paid training

Career growth

Professional environment

Job summary

Allied Universal is seeking a Security Guard – Guest Services in Victoria, British Columbia. This role combines traditional security duties, including foot patrols and CCTV monitoring, with customer service within the shopping center.

The successful candidate will respond to emergencies, de-escalate conflicts, and provide exceptional service to shoppers and tenants. Part-time schedule with varied shifts; pay is $22.00 per hour; Allied Universal offers benefits and career growth opportunities.

Qualifications

• Valid British Columbia Security Guard License.
• Able to walk and stand for long periods.
• Valid First Aid and CPR certification.
• Retail, commercial or customer service security experience is a plus.
• Strong verbal and written communication skills.
• Ability to remain calm and make sound decisions during emergencies.
• Excellent conflict resolution and de-escalation skills.
• Basic computer proficiency and report writing.
• Ability to work independently and as part of a team.

Responsibilities

• Conduct interior and exterior foot patrols of the shopping center and surrounding property.
• Perform mobile patrols of parking facilities and exterior areas.
• Answer incoming calls and dispatch service requests to security team members.
• Maintain radio communications and coordinate incident responses.
• Respond to alarms, medical emergencies, and other incidents.
• De-escalate conflicts using effective communication techniques.
• Provide exceptional customer service to shoppers, tenants, retailers, and visitors.
• Assist with emergency procedures, evacuations, and incident management.
• Monitor CCTV and security systems.
• Complete detailed incident and daily activity reports.
• Liaise with emergency services, mall management, and external stakeholders.
• Enforce property rules and maintain a professional security presence.
• Support safety and security of the shopping center environment.

Skills

Verbal & written communication

Calm under pressure

Conflict resolution

Report writing

Teamwork

Education

BC Security Guard License

Tools

CCTV systems knowledge

Job description

Overview

Company Overview:

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!

Start your phenomenal career with Allied Universal today!

Job Description

Allied Universal is seeking Security Guard – Guest Services in Victoria, British Columbia.

Title: Security Guard -Guest Services

Location: Victoria, British ColumbiaPay Rate: $22.00 per hour

Schedule:Monday to Sunday open availablity- 7am-3pm/3pm-11pm/11pm-7am

Employment Type: Part-Time

Overview:

We are seeking a professional, customer-focused Security Guard -Guest Services. This position combines traditional security duties, including foot patrols and CCTV monitoring duties.The successful candidate will serve as a central point of communication for the security team while actively participating in daily security operations throughout the shopping center. This role requires strong communication skills, excellent situational awareness, and the ability to respond effectively to emergencies and customer service situations.

Key Responsibilities:

• Conduct interior and exterior foot patrols of the shopping center and surrounding property.
• Perform mobile patrols of parking facilities and exterior areas as required.
• Answer incoming calls and dispatch calls for service to security team members.
• Maintain radio communications and coordinate responses to incidents and emergencies.
• Respond to alarms, disturbances, medical emergencies, and other incidents.
• De-escalate conflicts and manage challenging situations using effective communication techniques.
• Provide exceptional customer service to shoppers, tenants, retailers, and visitors.
• Assist with emergency response procedures, evacuations, and incident management.
• Monitor security systems, CCTV, and communication equipment as required.
• Complete detailed incident reports, occurrence reports, and daily activity logs.
• Liaise with emergency services, mall management, and external stakeholders when necessary.
• Enforce property rules, policies, and procedures while maintaining a professional presence.
• Support the overall safety and security of the shopping center environment.

Qualifications:

• Valid British Columbia Security Guard License.
• Need to be able to walk and stand for long period of time
• Valid First Aid and CPR certification.
• Previous security experience in a retail, commercial, or customer service environment is considered an asset.
• Strong verbal and written communication skills.
• Ability to remain calm and make sound decisions during emergency situations.
• Excellent conflict resolution and de-escalation skills.
• Basic computer proficiency and report-writing abilities.
• Ability to work independently and as part of a team.

Preferred Qualifications:

• Experience working in a high-end retail, luxury shopping centre, or commercial property environment.
• Previous experience leading or mentoring a security team.
• Knowledge of access control, CCTV systems, emergency response procedures, and incident management.
• Experience coordinating emergency response and shift operations.

Benefits:

• Competitive compensation.
• Paid training and professional development opportunities.
• Career growth and advancement within Allied Universal.
• Supportive and professional work environment.

Disclaimer:

As part of Allied Universal's standard hiring process, all candidates being considered for employment will be required to undergo a comprehensive background screening. This may include criminal background checks, employment verification, education verification, and professional reference checks.

Closing

Allied Universal® is an inclusive and equitable employer, encouraging applications from qualified women and men including persons with disabilities, members of visible minorities, and Aboriginal persons.