Security Guard

Vancouver Aquarium; Vancouver; On-site; CAD 28,000 - 41,000; Full time

Job summary

Vancouver Aquarium is seeking a Security Guard to maintain a safe, welcoming environment for visitors, staff and volunteers. The role covers crowd control, incident prevention, and response to security events, with primary first aid duties and building and grounds security.

Candidates must hold Occupational First Aid Level 2 and a BC Security Worker license, with preference for one year of security experience or tourism sector exposure.

Qualifications

• Secondary school diploma required.
• Occupational First Aid Level 2 required.
• BC Security Worker license required.
• Preferred: 1 year security guard experience.
• Preferred: tourism sector experience.

Responsibilities

• Provide a safe environment for customers, visitors, employees and volunteers.
• Assist with crowd control, incident prevention and general safety.
• Respond to security incidents and implement loss prevention strategies.
• Provide first aid support and maintain first aid equipment.
• Open, friendly, helpful in answering questions and enhancing visitor experience.

Skills

Customer service

Verbal communication

Written communication

De-escalation

Calm under pressure

Independent worker

Team player

Education

Secondary school diploma

Occupational First Aid Level 2

BC Security Worker license

Tools

Word

Excel

Outlook

Job description

Vancouver Aquarium, one of the many properties owned by Herschend Family Entertainment, prides itself on working towards bringing families closer together and to creating memories worth repeating. Our Core Values – greatly exceeding guest expectations, serving others, creating emotional connections, constantly improving – give us purpose and guidance.

SUMMARY

While contributing to a great visitor experience, the Security Guard is responsible for Vancouver Aquarium security including public safety (crowd control & crime prevention response), primary first aid and building and grounds security. Please note this role participates in shift rotation including days, evenings, weekends and/or overnight shifts so flexibility of availability is required.

ONLY CANDIDATES WITH A VALID SECURITY LICENSE AND OCCUPATIONAL FIRST AID LEVEL 2 WILL BE TAKEN INTO CONSIDERATION.

KEY ACCOUNTABILITIES

Provides a safe environment for the Vancouver Aquarium’s customers, visitors, employees and volunteers by:

• Assisting with crowd control, incident prevention and general safety;
• Making regular security rounds to ensure that the facility is in compliance with Aquarium standards;
• Responding to security incidents;
• Implementing loss prevention strategies.

Provides first aid and support by:

• Assisting to ensure Aquarium compliance with WorkSafeBC first aid and safety regulations;
• Responding to first aid calls and providing first aid for customers, visitors, employees and volunteers;
• Assisting with the maintenance, auditing and stocking of first aid equipment;
• Properly completing and filing first aid and security incident reports.

Enhance the overall Vancouver Aquarium visitor experience by:

• Being open and friendly, and answering questions as required, or referring questions to someone who can assist;
• Actively ensuring a great visitor experience;

Improve the Vancouver Aquarium and its processes by:

• Assisting with development of emergency protocols;
• Maintaining organizational safety standards;
• Reducing environmental impact and supporting “green” of operations;
• Demonstrating the organization’s values and expectations for conduct;
• Performing additional duties of a similar nature or level as required.

QUALIFICATIONS

Education and Experience

• Required - Secondary school diploma;
• Required - Occupational First Aid Level 2;
• Required - BC Security Worker license;
• Preferred - One year experience as a security guard;
• Preferred - Experience working in the tourism sector.

Skills

• Be able to interact positively and proactively with customers, visitors, employees and volunteers by presenting a professional image and providing exceptional service;
• Have good verbal and written communication skills
• Can communicate effectively with audiences of all ages;
• Can remain calm and respond effectively in challenging situations;
• Be able to identify and defuse potentially problematic situations;
• Be self-motivated and work effectively under minimal supervision;
• Can work independently, but also be an active team member;
• Can learn and adapt in a constantly changing environment;
• Has good Word, Excel and Outlook skills.

SALARY RANGE: $20 - $30 PER HOUR