Security Guard

Woodbine Entertainment Group.; Ontario; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player in entertainment seeks a dedicated Security Guard to ensure safety and provide assistance to guests. This role involves monitoring venues, enforcing regulations, and responding to incidents, contributing to a secure and enjoyable environment for all visitors. You will be part of a team that values diversity, equity, and inclusion, fostering a culture that celebrates differences. If you are passionate about security and customer service, this is an exciting opportunity to make a difference in a vibrant entertainment setting.

Qualifications

• Must possess a valid PSISA Security Guard License and First Aid/CPR certification.
• Proven customer service excellence and conflict resolution skills are essential.

Responsibilities

• Provide protection to the public and ensure a safe experience at company venues.
• Enforce track rules and assist Medical Staff when required.

Skills

Customer Service Excellence

Conflict Resolution

Communication Skills

Teamwork

Organizational Skills

Education

Post-secondary education in a related field

Tools

First Aid/CPR Certification

PSISA Security Guard License

SmartServe Certification

Job description

Join to apply for the Security Guard role at Woodbine Entertainment.

A NEW BREED OF ENTERTAINMENT

With almost 150 years of proud horseracing history, Woodbine Entertainment Group is the founding pioneer and largest operator of professional horseracing in Canada.

Building on our rich past, we are surging ahead to the future with an energized, new vision. Today we deliver the most thrilling and highest quality racing, dining and entertainment experiences to our visitors. In doing so, we remain a world-leader in horse-racing — and also among the most exciting and diverse entertainment facilities on the globe.

The Difference you will make

• Provide protection to the general public and ensure a fun and safe experience while they are on company venues. Provide assistance/ support by answering customer inquiries and direct as required.
• Effectively deal with and control: accidents (personal and vehicle), illness, death, disputes, fights, lost children, fire, theft, robbery, riots, intoxications, controlling mutuel lines, altered tickets, counterfeit money, exclusion of unauthorized personnel, and behaviour of Woodbine and Stable Area employees.
• Observe floors and stairways ensuring that they are clear of debris, obstructions and fire hazards and that access doors to mutuel lines and concession stands are locked. Control traffic flow and issue Parking Violations. Check for abandoned vehicles and ensure they are removed from company property.
• Enforce track rules, ORC regulations, Provincial statutes and Municipal by-laws.
• Assist Medical Staff when required.
• Be thoroughly familiar with the “Powers of Arrest” and other directives contained in the company in service training, as well as the contents of the Emergency Procedure Manual.
• Ensure that only those persons who have proper credentials are admitted to the Stable Area and Paddock, and the recording of pertinent information of those allowed entry. Ensure only authorized vehicles are permitted in specified parking areas. Control access to restricted areas including; money rooms, mutuel lines, Judges’/Stewards’ stand and parking lots.
• Observe and secure perimeter fences to ensure that individuals use the proper means of admission.
• Monitor all persons to prevent unauthorized removal of company property.
• Perform routine property patrols and assure that fire extinguishers and hoses are accessible and fully charged.
• Perform other duties as assigned by the Director of Security Operations or the person acting for the Director of Security Operations.

Key Success Factors

• Post-secondary education in a related field.
• Must possess a valid PSISA Security Guard License.
• Valid driver’s license with safe driving record (Ontario Driver’s Abstract will be required).
• Must have valid First Aid/CPR certification.
• Must have completed or in process of obtaining SmartServe.
• Proven customer service excellence and ability to wow customer/guests.
• General knowledge of security services and fire safety regulations.
• General understanding of office procedures and department protocol.
• General knowledge of Health and Safety practices.
• Proven verbal and written communication and interpersonal skills.
• Demonstrated organizational skills.
• Proven ability to work in a team environment.
• Conflict resolution skills.
• Must be available for work The North American Cup and Queen’s Plate, in addition to availability for other major race dates.
• The hours of work will vary and will include days, evenings, weekends and holidays.

Diversity, Equity, Inclusion and Belonging

We believe differences should be valued and celebrated. By building diverse and inclusive teams, we strive to provide a more authentic and empowering work experience that unlocks the potential of our people. Regardless of race, religion, colour, national origin, sex, gender, expression, sexual orientation, age, marital status, veteran status, or disability status, we believe everyone has the right to express their ideas, ambitions, and pursue their goals with confidence and integrity. Diversity breeds innovation. We want people to think differently. Our commitment is to build a culture that welcomes everyone and leverages their unique perspectives to be a great entertainment company that shares the thrill of horseracing experiences with the world.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other, Information Technology, and Management

Industries

• Entertainment Providers