Security Dispatch - Full-Time Nights - Government of Ontario Office (Paladin Security)

Paladin Security; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading security service provider in Toronto is looking for a full-time Security Operations Centre Operator. The role involves coordinating security personnel, operating monitoring systems, and ensuring swift incident response. Candidates should have a minimum of three years in security with supervisory experience and a valid Ontario Security Guard License. Attractive benefits include medical and dental insurance, paid vacation, and more.

Benefits

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Days

Qualifications

• Three years in a security environment with increasing responsibility.
• Previous leadership and supervisory experience required.
• Emergency response experience is an asset.

Responsibilities

• Coordinate dispatching of security personnel.
• Operate communications systems and monitor CCTV.
• Review access control data and incident logs.

Skills

Excellent customer service

Good understanding of control center procedures

Ability to make sound decisions under pressure

Education

Valid Ontario Security Guard License

Tools

Microsoft Office suite

Access Control

CCTV Systems

Job description

Overview

Paladin Security: Making the World a Safer and Friendlier Place because we CARE! The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Position and Details

Position: Security Operations Centre Operator

Location: 200 Front Street West, Toronto (Downtown)

Status: Full-Time Nights

Schedule: Monday to Friday - 2300-0700

Pay Rate: $22.66/ Hr

Category: Overtime after 44 hours (ESA)

Internal Posting Date: Sept 18, 2025

Internal Closing Date: Sept 25, 2025

External Closing Date: Oct 2, 2025

Duties & Responsibilities

• Coordinate the dispatching of the Vendor’s security and operations personnel to calls for assistance and building maintenance services as required.
• Operate two-way communications systems.
• Monitor access control and CCTV systems to assist in the follow-up on reported incidents or suspicious activity.
• Coordinate incident response, including activating emergency services, and directing the Vendor’s security and operations personnel on required actions during incidents and actual and potential emergencies.
• Maintenance of logs on the reported activities of the Vendor’s security and operations personnel in the field to facilitate effective record-keeping.
• Review of access control and or CCTV data for follow-up by management and supervisors
• Answer and follow up appropriately on all incoming communication email/telephone calls to the security department.
• Regular dealings with the public, employees, and contractors regarding security and operations-related inquiries.
• Coordinate the activities of third-party contractors, from the initial issue of ID badges to the monitoring of work practices to ensure optimum life safety.

Coordination responsibilities

The SOC Operator must perform, without limitation, the following coordination responsibilities, through the provision of verbal and written direction to the Vendor’s security personnel in the field:

Coordinate the field activities of the Vendor’s security personnel, including issuing patrol duties, assigning calls for service, allocating breaks, and dispatching personnel as required. Coordinate the activities of Vendor’s security and other site personnel during security and safety-related incidents via access control, CCTV, and two-way communications.

Qualifications

• Three (3) years working in a commercial and or government security environment, in positions of increasing responsibility.
• Previous leadership and supervisory experience
• Good understanding of control center procedures
• Excellent knowledge of access control, CCTV, and life safety systems
• Ability to learn and willingness to take job-related courses in systems/security disciplines.
• Emergency response experience is an asset
• Excellent customer service and communication skills required
• Ability to make sound decisions under pressure
• Knowledge of rules and regulations

Technical skills

• Excellent knowledge of Windows-based computing systems (Microsoft Office suite of programs)
• Proficiency in keyboarding in a timely and accurate manner
• Familiarity with Access Control/CCTV/Fire & Life Safety equipment/systems.
• Basic knowledge of building systems (i.e. HVAC, sprinklers, elevators, mechanical systems, etc.)

Prerequisites

• Must have a valid Standard First Aid & CRP Level C - approved
• Must have a Valid Ontario Security Guard License
• Must be Fully Vaccinated against COVID-19 - 2 doses
• Legally Authorized to work Full-Time

Additional Information / Benefits

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days

This job reports to the Client Services Manager

This is a Full-Time position 1st Shift, Monday to Friday - 2300-0700.

Relocation is not provided

Number of Openings for this position: 1