Security Communications Coordinator

ubc; Kelowna; On-site; CAD 80,000 - 115,000; Full time

Job summary

UBC Okanagan Campus Security is seeking a Security Communications Coordinator to oversee alarm systems, access control, and CCTV operations. You will act as a liaison between Campus Security, other departments, and emergency services, ensuring prompt and professional responses.

Reporting to the Manager, Communications and Patrol, this role requires 24/7 dispatch coverage, shift work, and a commitment to safety across campus.

Job description

Job Category

M&P - AAPS

Job Profile

AAPS Salaried - Security, Level A

Job Title

Security Communications Coordinator

Department

UBCO | Dispatch | Campus Security

Compensation Range

$7,158.42 - $10,292.25 CAD Monthly The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date

October 22, 2026 Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

Ongoing

Background Checks

This position is subject to the satisfactory completion of required background checks

People and Culture

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

JOB SUMMARY

UBCO Campus Security is committed to fostering a safe, inclusive, and supportive environment in which to learn, work, and grow. We strive to deliver and promote innovative approaches to campus safety through professionalism, empathy, and integrity.

Security Communications Coordinators (SCCs) play a vital role in maintaining oversight of alarm systems, access control, and Closed‑Circuit Television (CCTV) operations in support of campus security. They act as liaisons between Campus Security, other university departments, and emergency services. SCCs respond to inquiries efficiently and professionally, supporting a respectful and collaborative working environment. Their efforts help ensure the ongoing safety and security of UBC Okanagan faculty, staff, students, visitors, and university property.

ORGANIZATIONAL STATUS

Reports directly to the Manager, Communications and Patrol, UBC Okanagan Campus Security.

WORK PERFORMED

• Coordinates communication related to all security activities.
• Operates and controls the 24/7 communications network, managing day-to-day issues involving security, parking, facilities management, Safe Walk, Blue Phones, residences, and all campus buildings and properties.
• Acts as liaison with local emergency services (RCMP, Ambulance, Fire Department) and University departments, contacting appropriate UBC authorities and administrators in the event of an emergency.
• Monitors, assesses, and analyzes multiple computer databases to obtain and relay information to the appropriate departments, authorities, and individuals.
• Conducts regular system integrity checks according to established protocols and takes appropriate action based on results.
• Supervises and oversees contract security personnel, ensuring appropriate responses and assistance are provided to the campus community as needed.
• Receives and documents complaints, dispatches issues to appropriate personnel, and ensures all actions are recorded in accordance with policies and procedures.
• Investigates incidents and complaints, prepares reports, makes recommendations for resolution, and conducts follow-ups both remotely and in person, as required.
• Responds to critical and emergency situations, assisting as needed in incidents involving fire, building mechanical issues, student misconduct, police involvement, and medical emergencies.
• Provides first aid, CPR, AED, and oxygen therapy in accordance with current occupational first aid legislation.
• Provides field oversight during patrols and incident responses to ensure compliance with contracts, best practices, and completion of assigned duties.
• Operates security systems including CCTV, intrusion alarms, Access Control Systems, and dispatching Campus Security personnel.
• Ensures documentation accuracy and compliance with all regulatory requirements.
• Coordinates and maintains logs, incident reports, and other operational records.
• Provides direction, training, and feedback to contracted security personnel regarding documentation and reporting standards.
• Participates in interdepartmental initiatives, contributing to information sharing and safety improvements across campus.
• Responds to short-notice shift coverage requests as required to maintain operational continuity.
• Perform[s] other related duties as assigned.
• Works a modified schedule. The standard full-time work week is 35 hours.
• Because it is a 24/7/365 dispatch centre, you should expect shift work.
• Shifts may be up to 12 hours long.
• Your schedule may include days, nights, weekends, and statutory holidays.
• A 12-hour shift does not necessarily mean 12 hours every day; the actual rotation or number of shifts per week would depend on the employer's s