Security Communications Agent (Full-time)

OEG; Edmonton; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a dynamic team as a Security Communications Agent in the heart of Edmonton's ICE District! This role is perfect for individuals passionate about sports and entertainment, who thrive in fast-paced environments. You will be responsible for monitoring safety systems, coordinating responses to incidents, and ensuring a secure atmosphere for guests. With 100% employer-paid benefits, opportunities to enjoy live sports events, and a vibrant workplace culture, this position offers a unique chance to contribute to the safety and enjoyment of countless fans. If you are customer service-driven and ready to make a difference, this is the job for you!

Benefits

100% Employer Paid Benefits

RSP Matching Program

Ticket Options for Oilers and Oil Kings

Healthcare Spending Account

On-Site Parking

On-Site Gym

Social Work Culture

Employee Events

Qualifications

• 1 year experience in security control room/dispatch environment required.
• Intermediate computer skills and First Aid/CPR certification are assets.

Responsibilities

• Monitor and control safety systems during operations.
• Coordinate responses to incidents and communicate with emergency responders.
• Record and log incidents accurately using approved methods.

Skills

Crowd Dynamics Understanding

Customer Service Skills

Verbal Communication

Written Communication

Critical Event Management

Computer Application Knowledge

Education

High School Diploma

First Aid and CPR Certification

Tools

CCTV Systems

Computerized Safety Systems

Job description

Security Communications Agent (Full-time)

Job Category: Operations

Requisition Number: SECUR001984

• Posted: December 10, 2024
• Full-Time
• On-site

Location

Alberta
300, 10214 - 104 Ave NW
Edmonton, AB T5J0H6, CAN

OEG Sports & Entertainment delivers North America’s leading sports and entertainment experiences to connect our fans to their passions. Located in the heart of the ICE District, OEG owns the 5-time Stanley Cup Champion Edmonton Oilers, the WHL’s three-time Memorial Cup Champion Edmonton Oil Kings, and the AHL’s Bakersfield Condors. OEG operates Rogers Place, North America’s premier and most technologically advanced sports and entertainment venue.

Role Summary:

Communication Agents work in a fast-paced environment evaluating and dispatching appropriate units to calls for service for the Ice District, including Rogers Place and OEG Sports & Entertainment, while maintaining the day-to-day operations of the Security Control Room. Agents will monitor and control various equipment and technology to support in the deterrent of undesired activity and to help to maintain a safe and welcoming environment within the Ice District and venues.

Core Responsibilities and Duties:

• Monitor, operate, and control computerized safety systems, including CCTV, on a continuous basis during normal and event operations.
• Coordinate response to incidents by taking appropriate corrective actions and communicating status of safety systems to various personnel.
• Liaise with Emergency Responders, 911 Dispatch, and 24/7 Crisis Diversion (211) to request and direct resources efficiently.
• Maintain constant watch over all operating equipment through monitoring control room instrumentation, computer screens, and alarms.
• Utilize department-approved reporting methods to accurately record and log all appropriate incidents.
• Work in collaboration with the Shipping & Receiving Administrator to assist with access control.
• Support Event Command as an Event Dispatcher or Event CCTV Operator.
• Enforce policies and regulations while applying knowledge of specific acts, laws, and statutes.

Does this sound like you?

• You understand crowd dynamics, individual behavior, and safety issues.
• You are customer service driven.
• You have clear and concise verbal and written communication skills.
• You bring a committed and pro-active approach to upholding the Rogers Place guest experience philosophy.
• You are available to work evenings, weekends, and holidays in a 4x4 shift rotation.
• You are passionate about Sports and Entertainment!

Education, Experience and Skills:

• 1 year of experience in a security control room/dispatch environment.
• Possess intermediate level computer application knowledge.
• Current First Aid and CPR certification will be considered an asset.
• Ability to manage critical events and prioritize in an emergency.
• Punctuality, discipline, and sound judgment are critical in this environment.

What’s in it for you?

• 100% Employer Paid Benefits + RSP Matching Program
• Oilers, Oil Kings, and Live Entertainment Ticket Options
• Healthcare and Lifestyle Spending Account Options
• On-Site Parking and Transit Allowance
• On-Site Gym
• Beautiful Office Space located Downtown Edmonton within Rogers Place – with easy access to the LRT!
• Social Work Culture + Employee Events

Next Steps:

Thank you for your interest in joining our team. Those moving forward in the process will be contacted by a member of our team.