Security and Community Liaison Officer

Halifax Public Libraries; Halifax; On-site; CAD 80,000 - 100,000; Part time

Job summary

Halifax Public Libraries is seeking a Security and Community Liaison Officer for its Central Library. This part-time role involves ensuring a safe and welcoming environment, engaging with patrons, and addressing security concerns with a proactive approach. Ideal candidates will have relevant experience and strong conflict resolution skills. Join us to support a vibrant community hub in Halifax.

Qualifications

• 1 year relevant experience or 3 years with Grade 12.
• First-aid and CPR certification or willingness to obtain.
• Experience engaging with diverse customers.

Responsibilities

• Maintain a safe environment by engaging with customers.
• Monitor building occupancy and respond to security issues.
• Prepare factual incident reports as needed.

Skills

Knowledge of security techniques

Non-violent conflict resolution

Customer engagement

Education

One year post-secondary diploma (e.g. Law & Security)

Grade 12

Tools

First-aid and CPR certification

Knowledge of Internet and office software

Job description

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Human Resource Generalist at Halifax Public Libraries

Halifax Public Librariesinvites INTERNAL and EXTERNAL applications for a part-time, permanent positionof Security and Community Liaison Officer at Halifax Central Library.

This a unionized position.Preference will be given to internal applicants from the NSUPE Local 14 bargaining unit.

Halifax Public Libraries is an inclusive employer committed to employment equity and building a diverse workforce. We encourage all qualified persons to apply and self-identify. We will accommodate applicants’ needs under the Nova Scotia Human Rights Act throughout all stages of the recruitment and selection process. If you require an accommodation, we will confidentially address your needs.

ABOUT THE BRANCH

Halifax Central Library blends the best of traditional library services with new technology and innovative spaces, making it a vital center for learning and culture. Thousands of people visit us each day to enjoy a performance or lecture, engage with each other in lively debate, or simply to relax and appreciate a great book. People of all ages and backgrounds gather in this vibrant space.

KEY RESPONSIBILITIES

As a Security and Community Liaison Officer at Halifax Public Libraries you will :

• Maintain a safe, welcoming environment by proactively engaging with customers and staff using a calm, empathy-driven approach.This position ensures library policies and safety regulations are followed.
• Proactively engage and build trust with customers and staff, supporting them in their enjoyment of the library and in their work.
• Monitor inside and outside the building; open and secure the building at closing; monitor surveillance system; and handle bank deposits.
• Identify and address any security and safety concerns, including responding to emergency calls, explaining library policy to customers, and verbally de-escalating volatile situations.
• Prepare succinct, factual Incident Reports as required.
• In accordance with library policies, ask disruptive customers to leave the premises and under the direction of a manager, bar customers and serve them with a Protection of Property Act Notice.
• Liaise with staff from other community agencies and services, such as Halifax Regional Police and Navigator Street Outreach.
• Perform minor maintenance and janitorial duties.
• Assist with special events, including providing access, greeting and directing customers, managing crowds, and monitoring alcohol consumption.

PHYSICAL AND SENSORY DEMANDS

• Constant moving 50-80% of the time
• Lifting and moving of medium to heavy weight objects
• Dealing with customers who present behavioural challenges

DO YOU HAVE WHAT IT TAKES?

Education and Experience :

One year post-secondary diploma (e.g. Law & Security) plus two years related experience working directly with the public OR Grade 12 plus three years related experience working directly with the public.

Requirements :

• Demonstrated knowledge of security techniques and practices
• Experience in non-violent conflict resolution and knowledge of self-defence
• First-aid and CPR certification or willingness to obtain
• Knowledge of Internet, Windows and office software applications
• Willingness to obtain other Library funded licencing and training required by provincial legislation

Assets :

• Willingness to obtain Fall Protection and Aerial Lift Training
• Experience working with youth.

Please state whether the above application requirements are met in your resume and / or cover letter.)

Seniority level

Seniority level

Entry level

Employment type

Employment type

Part-time

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Libraries

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