Security Ambassador - Part Time - Cortellucci Vaughn Hospital

Paladin Security Group Ltd; Vaughan; On-site; CAD 60,000 - 80,000; Part time

Job summary

A security services provider is looking for a part-time Security Ambassador to work at Cortellucci Vaughan Hospital. The role involves monitoring the emergency department, engaging with patients and staff, and preventing violence. Required skills include sound judgment and interpersonal abilities, with at least one year of security experience necessary. Benefits include medical, dental, and paid vacation.

Benefits

Medical insurance

Dental insurance

Paid vacation

Sick days

Holidays

Qualifications

• Legally authorized to work in Canada.
• Background in social work or healthcare is an asset.

Responsibilities

• Monitor and patrol emergency department waiting areas.
• Use verbal techniques to de-escalate potentially violent behavior.
• Act as principal contact for security within the department.

Skills

Sound judgment

Effective interpersonal skills

Knowledge of the Criminal Code of Canada

Empathy under stress

Education

1 year of security experience

Job description

Security Ambassador - Part Time - Cortellucci Vaughn Hospital

Join to apply for the Security Ambassador - Part Time - Cortellucci Vaughn Hospital role at Paladin Security Group Ltd

Overview

Paladin Security : Making the World a Safer and Friendlier Place because we CARE !

The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high-quality service, and always having fun! If you think you have what it takes to join our team, we want to meet you!

Job Skills / Requirements

• Position : Security Ambassador
• Payrate : $22.00 / hour
• Posting Date : July 18, 2025
• Internal Closing Date : July 25, 2025
• External Closing Date : August 4, 2025

Successful candidates will attend a mandatory 4-day in-class training at our Etobicoke office. A valid immunization record (Measles, Mumps, Rubella, Varicella, TB skin tests 1 and 2) is required prior to onboarding.

Job Description

Working on assigned shifts, you will support the Emergency Department clinical team by proactively identifying potential violence. The Ambassador will serve as a resource within the department, identifying early signs of agitation and intervening to prevent escalation, thereby reducing violence risk.

Duties & Responsibilities

• Monitor and patrol emergency department waiting areas, engaging with patients, visitors, and staff to promote a positive safety culture and improve the user experience.
• Use supportive verbal techniques and collaborate with staff to de-escalate potentially violent behavior.
• Develop relationships with clinical and operational staff to ensure effective communication and support strategies.
• Act as a principal contact for security within the emergency department, liaising with law enforcement and emergency responders as needed.
• Observe and report health concerns and conduct hourly headcounts of waiting area visitors.
• Maintain data on client contacts and support options / resources available to patients and visitors.
• Develop personalized approaches for managing individuals at risk of violence in cooperation with stakeholders.
• Engage security or emergency teams for physical interventions when necessary, avoiding direct physical involvement unless safety is at risk.
• Participate in team briefings and contribute to patient behavior management planning.

Skills & Abilities

• Sound judgment and effective interpersonal skills, including managing hostile or aggressive behavior.
• Empathy and composure in high-stress situations.
• Knowledge of applicable legislation such as the Criminal Code of Canada.
• Physical ability to perform duties.

Prerequisites

• Legally authorized to work in Canada
• Background in social work or healthcare is an asset

Education & Certification

• Immunization records and TB skin tests

At least 1 year of security experience.

Additional Information / Benefits

Paladin Security promotes diversity and inclusion. Accommodations are available during the application process. Benefits include medical, dental, life insurance, paid vacation, sick days, and holidays.

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