Security Ambassador - Full Time - Mount Sinai Hospital (Paladin Security)

Paladin Security; Toronto; On-site; CAD 1,000; Full time

Job summary

An established industry player is seeking a dedicated Security Ambassador to enhance safety within a bustling hospital environment. This role involves proactive monitoring of the emergency department, engaging with patients and staff to foster a positive atmosphere, and employing de-escalation techniques to manage potential conflicts. As part of a supportive team, you will contribute to a culture of respect and safety, ensuring that all individuals receive the care and attention they deserve. If you are passionate about helping others and possess strong interpersonal skills, this opportunity could be your gateway to a fulfilling career in security services.

Benefits

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Days

Paid Holidays

Qualifications

• 1+ year of security experience required.
• Strong commitment to customer service and effective communication.

Responsibilities

• Monitor and patrol emergency department to ensure safety.
• Engage with patients and staff to de-escalate potential violence.
• Develop relationships with stakeholders for effective communication.

Skills

Customer Service Skills

De-escalation Techniques

Interpersonal Skills

Judgment

Communication Skills

Empathy

Teamwork

Physical Abilities

Education

High School Diploma

Standard First Aid, CPR Level C

Valid Ontario Security License

Job description

Overview Paladin Security: Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Position: Security Ambassador
Site: Mount Sinai Hospital
City: 600 University Avenue, Toronto
Status: Full-Time
Hours: Continental Rotation - 0700-1900/1900-0700
Pay Rate: $26.27
Averaging Agreement: Overtime is Averaging Agreement (AA) after 88 hours
Internal Opening Date: February 11, 2025
Internal Closing Date: February 18, 2025
External Closing Date: April 15, 2025
Successful candidates will be asked to attend mandatory 4 day in-class training at our Etobicoke office.

A Valid Immunization Record (Measles, mumps, rubella, varicella, and TB skin tests 1 and 2) is required prior to onboarding.

Are you interested in starting a career in a fast-paced and growing industry? As a provider of security services to clients with complex security needs, Paladin Security Group is offering an exciting career opportunity for you to give back to your community while developing skills for future careers. Our training programs are also a leader in the security industry, and they will help prepare you for advancements, as well as build your resume for a potential career in law enforcement.

Job Description: Working on assigned shifts, you will work 12-hour shifts providing support to the Emergency department clinical team with regards to proactive identification of the potential for violence within the ED department. The Ambassador will serve as a resource within the department specifically tasked with identifying early signs of agitation and intervening prior to escalation in an effort to reduce the likelihood of violence within the department.

Duties & Responsibilities:

• Continually monitors and actively patrols the emergency department waiting areas and pro-actively engages patients (awaiting treatment), visitors and staff in order to develop a positive safety culture and creates opportunities to enhance the user experience by making connections with those in the area and, where possible, alleviating some of the stresses and anxiety through respectful interpersonal interactions.
• Uses supportive verbal techniques and engages staff resources in order to identify appropriate strategies aimed at the de-escalation of potentially violent behavior.
• Develops relationships and maintains liaison with clinical and operational stakeholder groups (i.e. Triage, Admitting, Nursing, Social Work, Mental Health, Security and volunteers) to ensure effective communication and consultation in the development of appropriate support and/or intervention strategies.
• Acts as a principal contact for security services within the emergency department and liaises with emergency responders including law enforcement and Emergency Services when managing individuals who may pose a risk of violence.
• Makes observations relating to obvious visual changes to the apparent health of those awaiting services (i.e. loss of consciousness, dizziness, obvious labored or difficult breathing, unresponsiveness, etc.) in the area and immediately identifies any concerns to clinical staff.
• Conducts and documents an hourly census of the number of persons in the waiting areas.
• Maintains basic data concerning the number of client contacts made during each shift.
• Establishes knowledge of the support options and resources available (i.e. warm blankets, food & drink, transit passes, community support resources such as shelters, etc.) and liaises with staff in order to ensure their applications are appropriate and not contrary to clinical needs (i.e. not all triaged patients should take food or water prior to being seen by a physician).
• Develops relationships with regular patients and visitors and through consultation with stakeholders develops customized “Approach Plans” that identify strategies for safely and effectively managing individual patients and visitors who are known to present a potential risk of violence.
• The Client Services Ambassador is not intended to get directly involved in physical interventions unless required to do so in order to preserve the safety of themselves or another person. Whenever possible, the Client Ambassador will engage site security and/or the site Code White team in order to manage physically aggressive or threatening behavior.
• Participates in multi-disciplinary stakeholder/team briefings/de-briefings and provides input into patient behavior management planning as required.
• Reports observed and suspected security concerns to site security and/or law enforcement as appropriate, but does not directly engage in security related interventions unless necessary to provide for the safety of another person.
• Provides way-finding and general information assistance as necessary.
• Acts as a Security Supervisor within the ED and will direct and supervise guarding activity within the ED department to promote a therapeutic approach to patients and visitors.

Skills & Abilities:

• The ability to exercise sound judgment and effective interpersonal skills including the ability to appropriately manage hostile/aggressive/inappropriate behavior is a critical skillset for this position.
• An ability to maintain an empathetic approach to others even in situations of high stress and conflict.
• A strong commitment to superior customer service.
• The ability to effectively relate to and communicate with persons from the more “marginalized” societal stratums.
• The ability to communicate effectively both verbally and in writing.
• A strong working knowledge of de-escalation techniques.
• The ability to work independently and as an effective member of a multidisciplinary team.
• A strong working knowledge of applicable Health Organization policies & procedures.
• Working knowledge of applicable legislation and statutes such as the Criminal Code of Canada.
• Physical abilities to carry out the duties of the position.

Certification Requirements (All):

• Minimum of 1 year security experience
• COVID Double Vaccinated
• Proof of immunizations for TB, MMR, Varicella
• Standard First Aid, CPR Level C
• Valid Ontario Security License

Additional Information / Benefits: Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs. Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays.