Security Ambassador - Full Time - Mount Sinai Hospital

Paladin Security Group Ltd; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading security firm in Toronto seeks a Security Ambassador to monitor the emergency department at Mount Sinai Hospital. The role includes ensuring safety, engaging with patients and staff, and managing potential risk of violence. Candidates must have a valid security license and first aid certification. Full-time position with a pay rate of $27.05 per hour, complemented by comprehensive benefits.

Benefits

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Days

Paid Holidays

Qualifications

• Legally Authorized to Work in Canada Full-Time.
• Valid Security License for the province of Ontario.
• Valid First Aid & CPR - Level C.
• Proof of Covid Vaccine (two doses).
• Immunization records for MMR, Varicella, and two-step TB skin test.

Responsibilities

• Monitor and patrol emergency department areas.
• Engage patients and staff to enhance safety culture.
• Identify strategies for de-escalating violent behavior.
• Liaise with emergency responders and staff.
• Document client contacts and waiting area census.

Skills

Sound judgment

Interpersonal skills

Empathetic approach

Knowledge of Criminal Code

Physical ability

Education

Education or work experience in Social Service fields

Job description

Overview

Paladin Security : Making the World a Safer and Friendlier Place because we CARE! The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Job Title : Security Ambassador – Full Time – Mount Sinai Hospital

Site : Mount Sinai Hospital - 600 University Ave - Toronto

Hours : Continental Rotation - 0700-1900 / 1900-0700

Payrate : $27.05

Internal Posting Date : Aug 27, 2025

Internal Closing Date : Sept 3, 2025

External Closing Date : Sept 10, 2025

Job Description

Working on assigned shifts, you will work 12-hour shifts providing support to the Emergency department clinical team with regards to proactive identification of the potential for violence within the ED department. The Ambassador will serve as a resource within the department specifically tasked with identifying early signs of agitation and intervening prior to escalation in an effort to reduce the likelihood of violence within the department.

Duties & Responsibilities

• Continually monitors and actively patrols the emergency department waiting areas and pro-actively engages patients, visitors and staff to develop a positive safety culture and enhance the user experience through respectful interpersonal interactions.
• Uses supportive verbal techniques and engages staff resources to identify strategies for de-escalating potentially violent behavior.
• Develops relationships with clinical and operational stakeholder groups to ensure effective communication and consultation in the development of appropriate support / intervention strategies.
• Acts as a principal contact for security services within the emergency department and liaises with emergency responders including law enforcement when managing individuals who may pose a risk of violence.
• Makes observations regarding obvious changes in health status of those awaiting services and communicates concerns to clinical staff.
• Conducts and documents an hourly census of the number of persons in waiting areas.
• Maintains basic data concerning the number of client contacts made during each shift.
• Identifies support options and resources (e.g., warm blankets, food & drink, transit passes, community resources) and liaises with staff to ensure appropriateness with clinical needs.
• Develops relationships with regular patients / visitors and creates customized “Approach Plans” for safely managing individuals at potential risk of violence.
• Avoids direct physical interventions unless required to preserve safety; engages site security or Code White team when needed.
• Participates in multi-disciplinary briefings / de-briefings and contributes to patient behavior management planning.

Skills & Abilities

• Sound judgment and interpersonal skills to manage hostile or aggressive behavior.
• Empathetic approach under high stress and conflict.
• Working knowledge of applicable legislation such as the Criminal Code of Canada.
• Physical ability to perform the duties of the position.

Prerequisites

• Legally Authorized to Work in Canada Full-Time
• Valid Security License for the province of Ontario
• Valid First Aid & CPR - Level C
• Proof of Covid Vaccine two doses
• Immunization records for MMR, Varicella and two-step TB skin test
• Education or work experience in Social Service fields is an asset

Certification Requirements : Use of Force in Class Training; Management of Aggressive Behavior (MOAB)

Additional Information / Benefits

Paladin Security values a diverse workforce and is committed to a respectful, inclusive workplace. Paladin provides accommodations for people with disabilities during the interview process and employment. If you require an accommodation, please let us know.

Benefits : Medical, Life, Dental, Vision Insurance; Paid Vacation, Paid Sick Days, Paid Holidays

Note : We thank all applicants for their interest; however, only those shortlisted will be contacted for an interview.

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