Security Agent

Security Agent

Security Agents are responsible for keeping the peace, and protecting the property assets of West Edmonton Mall, as well as identifying and taking action on identified risk management issues.

Primary Responsibilities:

• Patrolling the internal and external premises of West Edmonton Mall for all types of hazards and/or potentially dangerous situations and following policies, procedures, and protocols that exist to address the hazards or dangerous situations.
• Working to prevent crime and disorder from occurring within the boundaries of West Edmonton Mall.
• Must have knowledge and understanding of West Edmonton Mall Security Department Policies and Procedures.
• Take appropriate action to ensure that traffic flow remains at an acceptable level considering the circumstances.
• Engage the guests, tenants, and employees of West Edmonton Mall as a security service agent and provide the appropriate level of service that the circumstances dictate.
• Respond to alarms and dispatched calls; decide what actions to take based on the situation, facts known, and position limitations.
• Liaise with emergency services such as police, ambulance, and fire service to resolve issues and maintain security and service within West Edmonton Mall.

Desired Qualifications:

• A post-secondary education in Police and Investigation Studies is recommended.
• Must have current Security Services and Investigation Act (SSIA) License.
• Must possess a valid class 5 driver’s license and certification in first aid and CPR or be willing to obtain required certification.
• Possess a current ProServe and ProTect license or willing to take the required training.
• Candidates with previous experience in security, military, or protection-based positions are encouraged to apply.
• This position requires a fitness test. Strong verbal and written communication skills are necessary and must be able to complete a position-related written exam.
• Excellent communication skills, both written and verbal, are a definite asset.

Terms of Employment:

• This is a full-time position that requires flexible availability including days, evenings, weekends, holidays, and night shifts.
• Must be able to pass a basic security clearance.