Security Agent

West Edmonton Mall

Security

May 11, 2025

Security Agents are responsible for keeping the peace, and protecting the property assets of West Edmonton Mall, as well as identifying and taking action on identified risk management issues.

1. Patrolling the internal and external premises of West Edmonton Mall for all types of hazards and/or potentially dangerous situations and follow policies, procedures and protocols that exist to address the hazards or dangerous situation.
2. Working to prevent crime and disorder from occurring within the boundaries of West Edmonton Mall.
3. Must have knowledge and understanding of West Edmonton Mall Security Department Policies and Procedures.
4. Take appropriate action to ensure that traffic flow remains at an acceptable level considering the circumstances.
5. Engage the guests, tenants and employees of West Edmonton Mall as a security service agent and provide the appropriate level of service that the circumstances dictate.
6. Responds to alarms and dispatched calls; decides what actions to take based on situation, facts known and position limitations.
7. Liaising with the emergency services such as police, ambulance and fire service to resolve issues and maintain security and service within West Edmonton Mall.

1. A post-secondary education in Police and Investigation Studies is recommended.
2. Must have current Security Services and Investigation Act (SSIA) License.
3. Must possess a valid class 5 driver’s license and certification in first aid and CPR or be willing to obtain required certification.
4. Possess a current ProServe and ProTect license or willing to take the required training.
5. Candidates with previous experience in a security, military, or protection-based positions are encouraged to apply.
6. This position requires a fitness test. Strong verbal and written communication skills and must be able to complete a position-related written exam.
7. Excellent communication skills, both written and verbal are a definite asset.

1. This is a full-time position that requires flexible availability including days, evenings, weekends, holidays, and night shifts.
2. Must be able to pass a basic security clearance.