Seasonal This Way ONward Sales Associate - Dartmouth Crossing

Gap Inc.; Dartmouth; On-site; CAD 30,000 - 40,000; Full time

Job summary

A leading retail company in Dartmouth, Nova Scotia, is looking for customer service associates who can engage with customers and provide exceptional service. You will be responsible for educating customers about merchandise, store promotions, and enhancing their shopping experience. The ideal candidate will possess strong communication skills and a problem-solving mindset, contributing to brand loyalty and operational efficiency.

Qualifications

• Effective communicator and collaborator to enhance customer experience.
• Problem solver focused on continuous improvement.
• Competent in using technology to assist customers.

Responsibilities

• Engage with customers and provide excellent customer service.
• Educate customers about current merchandise and store promotions.
• Promote brand loyalty through customer education.

Skills

Customer engagement

Communication skills

Problem-solving

Adaptability

Job description

Overview

About the RoleIn this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

What You'll Do

• All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
• Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
• Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
• Promote loyalty by educating customers about our loyalty programs
• Leverage omni channel offerings to deliver a frictionless customer experience
• Support sales floor, fitting room, check out, and back of house processes, as required
• Courteous and responsive to internal/external request
• Exchange and verifies job related information to provide support

Who You Are

• Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
• Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
• Able to handle customer interactions and potential issues/concerns courteously and professionally
• Use basic information-gathering skills to solve problems
• Ability to learn procedural knowledge acquired through on- the-job training