Seasonal Service Team Member

CAE; Edmonton; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player seeks a dynamic leader to join their team in Edmonton. In this role, you will champion customer service and ensure a seamless shopping experience while motivating and developing your team. You will be responsible for executing store operations, maintaining compliance, and fostering a positive work culture. This position offers flexible scheduling and various benefits, making it an exciting opportunity for those passionate about retail and leadership. If you thrive in a fast-paced environment and are eager to make a difference, this role is perfect for you.

Benefits

Flexible Scheduling

Benefits and Savings Options

First Class Training Platforms

Employee Resource Groups

Community Engagement Opportunities

Qualifications

• Proven leader with strong coaching and training skills.
• Experience in retail management and compliance management.

Responsibilities

• Deliver exceptional customer service and execute store operations.
• Coach and develop staff while maintaining performance standards.
• Motivate team and promote a positive work environment.

Skills

Leadership

Coaching

Organizational Skills

Customer Service

Retail Management

Education

High School Diploma

Retail Management Experience

Job description

Pro Hockey Life is proud to be the world's largest hockey centric retailer. Hockey, our national passion, is a way of life for so many Canadians. Whether played in backyards, highly competitive leagues or enjoyed simply by following your favorite team, it is an integral part of our everyday lives. We love sharing our passion for a healthy, active lifestyle and encourage others to bring their best by being leaders in our surrounding communities. At Pro Hockey Life, we spark possibilities through teamwork — and we would love to see you in our starting line-up.

What you will do

Customer Service :

• Champion and deliver Pro Hockey Life’s Customer Experience Model across the entire Store Team.
• Ensure floor plan is a fully accessible and easily shoppable experience.
• Execute and maintain PHL pricing and promotion strategies.
• Ensure Staff Onboarding is delivered to the company’s expectation.
• Become an Ambassador of Canadian Tire’s Triangle Rewards Program.
• Provide continuous feedback and coaching to Store Teams using Store Force Reporting, Daily Huddles, and formal performance evaluation programs.

Store Operations :

• Flawless execution of PHL’s visual compliance standards, store maintenance and pricing standards.
• Effectively utilizes and meets all store operating initiatives and directives according to required timelines.
• Establish a plan and follow up on execution of weekly price changes and department POP as per weekly communication, resulting in 100% system pricing including weekly price sweeps.
• Establish efficient processes to maintain product flow from the warehouse onto the sales floor.
• Complete weekly price sweeps and pricing audits to ensure 100% compliance with PHL audit.
• Follows and ensures compliance with all corporate LP, Cash and Store Audit Compliance, and OH&S policies and procedures.

Training :

• Coach and develop store staff through setting expectations, communication, coaching, feedback, and ongoing support.
• Follow up to ensure execution of Weekly Plans for the store.
• Create development plans and conduct annual appraisals for Part Time staff members; support and coach to improve any performance gaps and conduct ongoing coaching to improve the team.
• Communicate in a clear and concise manner; lead effective Huddles / Meetings / Coaching sessions while keeping the team well informed of pertinent information.
• Ensure PHL staff understand department maintenance standards and general merchandising.
• Provide resolution for all customer concerns.

Leadership :

• Continually motivates team and performance through recognition programs, store contests, customer compliments, and compensation.
• Maintain PHL performance management expectations (feedback/coaching); this includes progressive discipline where necessary.
• Promote and maintain a positive and motivating work environment.
• Provide mentorship to teams and influence continuous growth.
• Sponsor and encourage support for community engagement efforts.

What you bring

• Proven Leader and Mentor.
• Proven ability to build and manage daily store execution plan.
• Organized individual with understanding of compliance management.
• Superior training and coaching skills.
• High energy, enthusiastic individual who is driven to succeed.
• Previous retail management experience an asset.

What you’ll get

• Flexible Scheduling.
• Benefits and Savings Options.
• First Class Training Platforms.
• Employee Resource Groups.
• Jumpstart Charities.

We thank all applicants for their interest; however only those candidates elected for an interview will be contacted.

Accommodements