Seasonal Sales Support - Ottawa Rideau Centre

Laurelton Jewelry; Ottawa; On-site; CAD 21,000 - 30,000; Part time

Job summary

Tiffany & Co. in Ottawa is seeking Seasonal Team Members to embody the Tiffany brand during the busy holiday season.

You will greet Clients, provide attentive service, and help create memorable in-store experiences that reflect our luxury standards. The role requires strong communication, prior retail or luxury service experience, flexibility to work nights, weekends and holidays, and legal authorization to work in Canada.

Qualifications

• Previous retail or luxury retail experience preferred.
• Strong verbal and written communication with clients.
• Ability to work non-traditional hours including nights, weekends, and holidays.
• Authorisation to work in Canada.
• Ability to engage with a diverse client base and high-paced environment.

Responsibilities

• Be a brand ambassador, greet Clients warmly and create memorable experiences.
• Assist with wrapping, boxing, and organizing the sales floor.
• Support engraving station and POS as needed.
• Maintain hospitality area and ensure stock is neat and replenished.
• Communicate issues to management and assist operations as required.
• Assist with inventory and special projects during the season.

Skills

Customer service

Communication

Hospitality

Teamwork

Adaptability

Attention to detail

Job description

Tiffany & Co. Seasonal Team Membershold the critical position of embodying the Tiffany brand in each and every Client interaction during the holiday season. Our seasonal Team Membersare excellent communicators and positive brand ambassadors, helping to convey memorable experiences for our Client s. Their passion for Tiffany is conveyed in every Client interaction. We welcome you to be a part of the next generation luxury jeweler where we create legendary beauty with freedom, wit and joy.

As a Seasonal Team Member you will:

• Be an effective brand ambassador, ensuring Clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Tiffany brand.
• Improve the Client experience with hospitality and store amenities to build personalized experiences with the goal of positively impacting both sales and service.
• Assist with engraving station where applicable.
• Accurately lead floor waiting list if applicable.
• Ensure hospitality area is fully stocked, orderly and clean.
• Communicate with management any potential service issues with waiting clients.
• Assist sales team with boxing and wrapping items, replenishing POS and gifting supplies, keeping all POS stations and sales floor areas neat and organized and performing all POS functions after a client’s purchase decision is finalized.
• Assist operations team with operational policies and procedures and after sales servicing to ensure store operations run optimally.
• Assist with inventory and special projects as needed.

Experience

Required:

• Ability to work non-traditional business hours including nights, weekends and holidays.
• Previous retail or luxury retail or Client related experience (i.e. hospitality, etc.).
• Strong communication skills, both verbal and written, Client service skills and the ability to prioritize while balancing multiple tasks is required.
• Capability to work with a diverse client base.
• Ability to work in a fast-paced, changing environment.
• Authorization to work in Canada