Develops strong product knowledge across all categories.
Responsible for ensuring exemplary customer service by delivering the ultimate kate spade Experience.
Able to develop a personal connection with guests through effective use of the selling skills.
Building Brand Equity:
Understand and communicate the kate spade new york aesthetic, brand philosophy and lifestyle to the customer.
Demonstrate interest and ability to work as part of a team.
Operational Excellence:
Execute operational tasks as per company directives.
Accurately processes all POS transactions.
Adhere to and apply visual directives, ensure that store standards are executed daily.
The accomplished individual will possess:
Professional selling skills and exceptional interpersonal skills.
Prior luxury goods experience preferred.
Proactive ability to multi-task and prioritize.
Works well in a team environment.
Our Competencies for All Employees:
Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.