Seasonal Retail Sales Associate - Robson Centrepoint

Banana Republic; Vancouver; On-site; CAD 23,000 - 25,000; Full time

Job summary

Banana Republic in Vancouver is hiring a Brand Associate to bring the brand to life for customers and deliver an exceptional shopping experience. You will educate customers about products and loyalty programs, and work with leadership to provide a seamless omnichannel experience.

You are passionate about retail, thrive in a fast-paced setting, and are a proactive problem-solver who can flex with scheduling including evenings, weekends and holidays.

Qualifications

• Customer-focused service mindset and strong communication with customers and team.
• Passion for retail and ability to thrive in a fast-paced environment.
• Willingness to work flexible hours including evenings, weekends and holidays.
• Comfort with using retail technology and omni-channel tools.
• Able to lift up to 30 lbs and move around the sales floor.

Responsibilities

• Provide excellent customer service and educate customers about loyalty programs.
• Drive sales through suggestive selling and proactive engagement.
• Maintain a neat, organized work area across sales floor and back-of-house.
• Support operations on the sales floor, fitting rooms, cash wrap, and stockroom as needed.
• Deliver a best-in-class customer experience using omnichannel offerings.

Skills

Customer service

Communication

Retail experience

Flexibility

Tech-savvy (retail tech)

Physical ability

Job description

About Banana Republic

Banana Republic was founded with an explorer’s spirit and a desire to venture to new places, beyond the boundaries of the everyday. Our clothing is designed for a life with no boundaries.

We travel near and far in search of the finest materials and fabric innovations to infuse style with substance, because we believe that what you wear should open a world of possibilities. And the people that make up Banana Republic share the same qualities as our brand: curious, connected, undaunted by boundaries. Sound like you? Join us for the adventure of what’s next.

About The Role

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best‑in‑class customer experience using an omni‑channel approach.

What You’ll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues courteously and professionally.
• Execute operational processes effectively and efficiently.

Who You Are

• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• A customer‑focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
• Passionate about retail and thrive in a fast‑paced environment.
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.

Gap Inc. is an equal‑opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long‑held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.

Hourly Range: $17.85 - $18.50 CAD

Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on local and provincial requirements.