Seasonal Retail Sales Associate - Eastern Beltway

200 Old Navy, LLC; Ontario; On-site; CAD 30,000 - 40,000; Full time

Job summary

A leading retail company is seeking a dedicated customer service associate to enhance customer engagement and loyalty. In this role, you will educate customers on product offerings and assist them through the buying process while maintaining operational efficiency. Successful candidates will possess strong communication skills and a commitment to providing an exceptional customer experience.

Qualifications

• Good communicator with technology skills.
• Problem solver focused on continuous improvement.
• Ability to handle customer interactions professionally.

Responsibilities

• Engage with customers for excellent service.
• Assist with merchandise and store promotions.
• Support various operational processes effectively.

Skills

Communication

Problem-Solving

Customer Engagement

Job description

About the Role

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

What You'll Do

• All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
• Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
• Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
• Promote loyalty by educating customers about our loyalty programs
• Leverage omni channel offerings to deliver a frictionless customer experience
• Support sales floor, fitting room, check out, and back of house processes, as required
• Courteous and responsive to internal / external request
• Exchange and verifies job related information to provide support

Who You Are

Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals

Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required

Able to handle customer interactions and potential issues / concerns courteously and professionally

Use basic information-gathering skills to solve problems

Ability to learn procedural knowledge acquired through on- the-job training