Seasonal Retail Sales Associate

Westshore Town Centre; Victoria; On-site; CAD 19,000 - 25,000; Full time

Job summary

Gap is hiring a Brand Associate in Victoria, BC to bring the Gap brand to life for customers, delivering excellent service and educating on loyalty programs through an omni-channel approach for a best-in-class shopping experience.

You will engage customers, support the sales floor, ensure a clean workspace, and collaborate with leadership to meet store goals. Flexibility for evenings, weekends, and holidays is required.

Qualifications

• Strong communication skills and ability to engage customers effectively.
• Customer-focused service provider both on and off the sales floor to deliver an exceptional experience.
• Passionate about retail and thriving in a fast-paced environment.
• Problem solver with a mindset of learning, feedback, and continuous improvement.
• Flexible schedule including holidays, evenings, overnights and weekends.

Responsibilities

• Treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Drive sales and service using suggestive selling.
• Enhance customer experience using omnichannel offerings.
• Be accountable to personal goals contributing to store results.
• Support sales floor, fitting room, cash wrap, back of house as required.
• Maintain a neat, clean and organized work center.
• Handle customer interactions and potential issues, returns courteously and professionally.
• Execute operational processes effectively and efficiently.

Job description

As a Brand Associate, you’re an integral part of Gap's team and bring their brand to life for our customers. You’re responsible for engaging and connecting with customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach.

What you'll do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issueseturns courteously and professionally.
• Execute operational processes effectively and efficiently.

Who you are

• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
• Passionate about retail and thrive in a fastpaced environment.
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.