Seasonal Opportunity, Customer Service, Store Accounting Resource Centre

Loblaw Companies Limited; Golden Horseshoe; On-site; CAD 45,000 - 70,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen motivierten Koordinator für das Kundenservice-Team. In dieser Rolle sind Sie verantwortlich für die Unterstützung von Geschäften bei der Verwaltung ihrer Forderungen und der Schulung von Mitarbeitern. Sie werden in einem dynamischen Umfeld arbeiten, das Wert auf Zusammenarbeit und Engagement legt. Wenn Sie eine Leidenschaft für Kundenservice und Finanzprozesse haben, ist dies die perfekte Gelegenheit für Sie. Das Unternehmen bietet umfassende Schulungen, Flexibilität und wettbewerbsfähige Vorteile, um eine positive Arbeitsumgebung zu schaffen.

Benefits

Umfassende Schulungen

Wettbewerbsfähige Vorteile

Flexibilität

Karriereentwicklung

Qualifications

• Mindestens 2 Jahre Erfahrung im Einzelhandel oder eine Kombination aus Ausbildung und Erfahrung.
• Starke schriftliche und mündliche Kommunikationsfähigkeiten.

Responsibilities

• Unterstützung der Geschäfte bei der Abstimmung ihrer Forderungen mit Unternehmenskäufen.
• Identifizierung von Lücken in den Prozessen der Forderungen und Durchführung notwendiger Änderungen.

Skills

Kundenorientierung

Verhandlungsfähigkeiten

Analytische Fähigkeiten

Zeitmanagement

Kommunikationsfähigkeiten

Teamarbeit

Education

Finanzbezogene Ausbildung

Tools

Excel

Word

Outlook

Teams

SAP

HighRadius

Microstrategy

Job description

Come make your difference in communities across Canada, where authenticity, trust, and making connections are valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues with a range of opportunities and experiences to help Canadians Live Life Well.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

Customer Service, Store Accounting Resource Centre (SARC) - Coordinator, Accounts Receivable (SDM)

Shoppers Drug Mart is currently seeking highly motivated candidates to fill the position of Customer Service, Store Accounting Resource Centre Coordinator within our Enterprise Business Services team. This position interacts with internal customers to provide information in response to inquiries. The coordinator will support and guide 1350 stores with inquiries related to financial processes. The successful candidate will focus on training and supporting stores through the implementation of our Enterprise Accounts Receivable initiative.

Key Responsibilities

1. Provide guidance to stores in reconciling their accounts receivable with corporate purchases.
2. Support stores in setting up their patient and customer master data.
3. Ensure store administrators have the skills and knowledge to manage their accounts receivable.
4. Identify gaps in accounts receivable processes and facilitate necessary changes.
5. Communicate with retail finance and operations regarding store execution and training needs.
6. Manage a high volume of incidents while meeting Service Level Agreements.
7. Provide feedback for process improvement.
8. Support other SDM store-related initiatives as required.

Requirements and Skills

• Minimum 2 years of applicable retail experience or a combination of finance-related education and experience.
• Strong written and verbal communication skills, with the ability to effectively communicate with management.
• Customer-centric mindset with negotiation skills for positive outcomes.
• Strong organization and time management skills to prioritize and multitask in a fast-paced environment.
• Analytical and problem-solving skills.
• Interpersonal and collaboration skills to develop strong relationships.
• Ability to complete time-sensitive tasks effectively.
• Proficiency with Excel, Word, Outlook, Teams in a Windows environment.
• Familiarity with SAP, HighRadius, and Microstrategy systems is an asset.
• Ability to work independently or as part of a team.
• Self-motivated and adaptable to remote work when possible.

Our commitment to sustainability and social impact is integral to our business, focusing on Environment, Sourcing, and Community. We demonstrate leadership in these areas and uphold our CORE Values – Care, Ownership, Respect, and Excellence – through our Blue Culture. We offer progressive careers, comprehensive training, flexibility, and competitive benefits, making us one of Canada's top employers, including recognition as a top diversity, green, and young people employer.

If you are unsure whether your experience matches every requirement, we encourage you to apply. We value diverse perspectives and experiences.

We prioritize diversity, equity, and inclusion to make our company a better place to work and shop. We are committed to creating accessible environments for colleagues, candidates, and customers. Accommodation requests due to disability can be made at any stage of the application and employment process.

Please Note: Candidates aged 18 or older are required to complete a criminal background check, with details provided during the application process.