Seasonal Guest Services Representative

West Edmonton Mall Property Inc. (West Edmonton Mall and Fantasyland Hotel); Edmonton; On-site; CAD 17,000 - 25,000; Part time

Job summary

West Edmonton Mall Property Inc. is seeking a Seasonal Guest Services Representative to support the Guest Services team and Santa Claus during the holiday season.

The role focuses on child-friendly service and delivering holiday cheer to families visiting the mall. Responsibilities include processing payments, guiding parents, and keeping lines moving, plus assisting with Santa photo sessions and transferring images to USB drives.

Qualifications

• Must possess good interpersonal skills and display patience and politeness.
• Experience using a POS system and comfortable learning new computer software.
• Experience operating a digital camera or willing to learn.

Responsibilities

• Taking payment, providing information to parents, and ensuring the line is moving in a timely efficient manner.
• Assisting with taking pictures of kids with Santa Claus and editing and transferring the pictures to a USB drive.
• Must have experience interacting with children of all ages and have a passion for the holiday season.
• May be required to stand for the duration of your shift which can be up to eight hours in length.
• Depending on work schedules, you may be required to work at the car raffle desk selling tickets to customers.
• Other responsibilities as required.

Skills

Interpersonal skills

Patience

Customer service

Children interaction

Tools

POS system

Digital camera

Job description

The Seasonal Guest Services Representative is responsible for assisting the Guest Services team and Santa Claus during the holiday season. This role requires individuals that are great with children and are looking to bring holiday joy and cheer to all kids this time of year.

Primary Responsibilities

• Taking payment, providing information to parents, and ensuring the line is moving in a timely efficient manner.
• Assisting with taking pictures of kids with Santa Claus and editing and transferring the pictures to a USB drive.
• Must have experience interacting with children of all ages and have a passion for the holiday season.
• May be required to stand for the duration of your shift which can be up to eight hours in length.
• Depending on work schedules, you may be required to work at the car raffle desk selling tickets to customers.
• Other responsibilities as required.

Desired Qualifications

• Must possess good interpersonal skills and display patience and politeness.
• Experience using a POS system and comfortable learning new computer software.
• Experience operating a digital camera or willing to learn.

Terms Of Employment

• This is a temporary part-time position that requires a flexible schedule including days, evenings and weekends up to and including December 24th.
• Must be able to pass a basic security clearance.