Seasonal Guest Experience Lead | Prairie Mall

lululemon; Grande Prairie; On-site; CAD 60,000 - 80,000; Full time

Job summary

A popular athletic apparel retailer is seeking a Guest Experience Lead in Grande Prairie, Canada. This role ensures that all guests receive a high-quality in-store experience and oversees product education. Responsibilities include leading the store as Supervisor on Duty, conducting store readiness activities, and participating in team development. Candidates should have leadership qualities and customer service experience. This position offers competitive hourly pay and various benefits.

Benefits

Extended health and dental benefits

Paid time off

Savings and retirement plan matching

Generous employee discount

Fitness & yoga classes

Qualifications

• At least 1 year of retail or customer experience.
• Experience leading, mentoring, or delegating tasks.

Responsibilities

• Create an exceptional guest experience on the floor.
• Conduct preparation activities for store readiness.
• Review daily business data to track sales progress.

Skills

Guest resolution

Leadership

Problem solving

Customer service

Communication

Education

High school diploma/GED/equivalent

Job description

Overview

Job Summary - The Guest Experience Lead is responsible for ensuring all guests (i.e., customers) receive a quality in-store experience. They oversee or provide technical product education that articulates the value of our product and brand to meet the unique needs of each guest. The Guest Experience Lead is part of the store leadership team, responsible for driving store performance on the floor through guest experience and team achievement of daily sales or unit targets. They provide input to team member performance evaluations, recommendations into store hiring decisions, and act as Supervisor on Duty (SOD) when leading the floor.

Core Responsibilities

• Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
• Continuously assess the level of guest connection and technical product education, ensuring every guest receives technical product education and assisting guests when needed (e.g., when other team members are unavailable).
• Lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
• Conduct preparation activities to ensure in-store readiness for guests and maintain operational excellence throughout the shift.
• Open and close the store in accordance with opening and closing procedures.
• Review and interpret daily business data and metrics to track progress toward sales goals and motivate the team to drive results.
• Participate in the store’s hiring process, including recruitment, selection and hiring recommendations, onboarding, and training.
• Address team member performance and support ongoing learning and development through direct feedback, in-the-moment recognition, coaching, demonstrations, and hands-on experiences.
• Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members to create a fun and productive environment.

Qualifications

Eligibility

• Must be legally authorized to work in the country where the store is located.
• Must have the ability to travel to the assigned store with reliable transportation.

Schedule/Availability

• Work schedule can vary based on store needs.
• Shifts typically include mornings, afternoons, evenings, weekends, and holidays.
• During peak periods or special events, the schedule may include early mornings or late nights/overnights for some team members.

Experience

• 1 year of retail or customer experience (e.g., guest resolution, navigating difficult conversations).
• Some experience in leading, mentoring, or delegating with others.

Assets (Nice to Have)

• Education: High school diploma/GED/equivalent or higher.
• Experience: 1 year of retail/sales leadership experience (supervisor or people management not required; examples include leading delegated tasks, mentoring, or assisting peers).
• For experiential stores with food/beverage service only: Food safety and/or liquor service certification.

What We Look For

• Inclusion & Diversity: Creates/supports an inclusive environment that values differences.
• Integrity: Behaves in an honest, fair, and ethical manner.
• Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through the team.
• Leadership: Capable and motivated to lead and inspire others; motivates, empowers, develops, and directs people.
• Collaboration and Teamwork: Works productively with others to achieve common goals; seeks connections, partnerships, and diverse perspectives.
• Decision Making/Problem Solving: Uses logic and reasoning to evaluate options and make timely decisions.
• Adaptability/Agility: Navigates uncertainty in a fast-paced environment and recovers quickly from setbacks.
• Interactive Communication: Conveys information effectively and understands information shared during interactions.

Work Context

• Work involves moving through the store with bright lights and loud music.
• Work is performed as part of a team, sometimes independently, and may involve computers or other technical devices.
• May involve moving boxes weighing up to 30 lbs (13.6 kg).
• For experiential stores with food/beverage service: May involve using industrial kitchen equipment and exposure to heat to prepare food or beverages.

Compensation & Benefits

Base Pay Range: $23.75 - $27.33/hour, subject to minimum wage in the location

Target Bonus: $2.00/hour

Total Target Base Pay Range: $25.75 - $29.33/hour

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. Base pay is based on market location and may vary with job-related knowledge, skills, experience, and internal equity. Employees in this position may be eligible for a competitive bonus program and equity offerings, subject to program eligibility requirements.

At lululemon, investing in our people is a top priority. We strive to be the place where inclusive leaders come to develop and enable all to be well. Other components of our total rewards include development, wellbeing, and personal growth.

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Extensive catalog of development courses
• People networks, mentorship programs, and leadership series

Note: Incentive programs, benefits, and perks have eligibility requirements. The company reserves the right to modify these programs, benefits, and perks at any time without advance notice.

Français

Résumé du poste - Le ou la responsable de l’expérience-invité s’assure que tous les invités vivent une expérience de qualité en magasin. Il/elle supervise ou offre de l’éducation technique sur les produits afin de préciser la valeur de nos produits et de notre marque pour répondre aux besoins uniques des invités. Le ou la responsable de l’expérience-invité fait partie de l’équipe de gestion et stimule le rendement du magasin sur le plancher par l’expérience-invité et l’atteinte des objectifs de vente quotidiens. Il/elle fournit des perspectives lors des évaluations de rendement, des recommandations d’embauche et agit comme Superviseur en service (SOD) lorsque dirige le plancher.

Principales responsabilités

• Donne vie au cadre de l’expérience-invité sur le plancher pour créer une expérience-invité exceptionnelle et inclusive.
• Évalue la relation avec les invités et l’éducation technique pour veiller à ce que chaque invité reçoive l’éducation technique nécessaire et soit aidé lorsque nécessaire.
• Dirige sur le plancher en tant que superviseur en service pour évaluer les besoins de l’entreprise, de l’équipe et des invités.
• Prépare le magasin pour l’accueil des invités et assure l’excellence opérationnelle durant le quart.
• Ouvre et ferme le magasin selon les procédures.
• Interprète les données et indicateurs quotidiens pour suivre les objectifs et motiver l’équipe.
• Participe au processus d’embauche, orientation et formation.
• Gère le rendement et soutient l’apprentissage et le développement des membres de l’équipe.
• Favorise un environnement inclusif et productif.

Admissibilité

• Doit être légalement autorisé à travailler dans le pays où se situe le magasin.
• Doit pouvoir se rendre au magasin assigné avec des moyens de transport fiables.

Horaire et disponibilité

• Horaires variables selon les besoins du magasin.
• Quarts le matin, l’après-midi, le soir, les week-ends et les jours fériés.
• Peut inclure des matins précoces ou des soirées/nuit en période achalandée.

Atouts

• Éducation: diplôme d’études secondaires ou équivalent; diplôme supérieur préférable.
• Expérience: leadership en vente au détail ou en vente.
• Certifications pertinents pour les magasins expérientiels alimentaires/boissons.

Rémunération et avantages

Plage salariale de base: 23,75 à 27,33 $/heure; Prime cible: 2,00 $/heure; Plage totale: 25,75 à 29,33 $/heure. Avantages et plans additionnels détaillés en anglais ci-dessus.

Note: Les programmes incitatifs et les avantages sont soumis à des conditions d’admissibilité. L’entreprise peut modifier ces programmes à tout moment sans préavis.