Seasonal French Bilingual Tax Expert – WFH | Ottawa, CA

Intuit; Ottawa; Remote; CAD 80,000 - 100,000; Part time

Job summary

Une entreprise de technologie financière recherche un Expert Fiscal Bilingue Français saisonnier pour aider les clients à compléter leurs déclarations fiscales via TurboImpôt. Le candidat idéal aura au moins 2 ans d'expérience en préparation fiscale, d'excellentes compétences en communication et un engagement envers l'excellence du service client. Ces rôles sont virtuels, nécessitant une bonne maîtrise des outils de communication vidéo. Un salaire compétitif est proposé, allant de 24,50 $ à 33,50 $ de l'heure selon la région.

Benefits

Compensation compétitive

Équité et bonus

Avantages sociaux

Qualifications

• Minimum de 2 ans d'expérience professionnelle de préparation fiscale.
• Capacité à interagir de manière professionnelle via vidéo et audio.
• Volonté de travailler un horaire flexible avec au moins 20 heures par semaine.

Responsibilities

• Aider les clients à compléter leurs déclarations fiscales via TurboImpôt.
• Utiliser des ressources professionnelles pour fournir des réponses précises.
• Maintenir des dossiers détaillés des interactions avec les clients.

Skills

Service à la clientèle exceptionnel

Compétences en communication

Compréhension des lois fiscales

Compétences techniques de dépannage

Tools

TurboImpôt

Logiciel de préparation fiscale professionnel

Job description

Seasonal French Bilingual Tax Expert – WFH

Intuit est la plateforme technologique financière mondiale qui favorise la prospérité des personnes et des communautés que nous servons. Avec environ 100 millions de clients dans le monde utilisant des produits tels que TurboImpôt, Credit Karma, QuickBooks et Mailchimp, nous croyons que tout le monde devrait avoir la possibilité de prospérer. Nous ne cessons jamais de travailler pour trouver de nouvelles façons innovantes de rendre cela possible.

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Responsibilities:

• Assist clients in completing their tax returns using TurboImpôt, providing tax advice and reviewing personal tax returns for clients preparing their own taxes, including full service return preparation and managing product/software inquiries.
• Utilize government websites, professional resources, and team expertise to find and deliver accurate answers in understandable terms.
• This is a virtual, customer-facing role involving the use of advanced video communication software to interact with clients and maintaining detailed records of interactions.

Qualifications:

• Minimum of 2 years of paid professional tax preparation experience.
• Provide your CRA RepID to use the Représenter un client service upon onboarding.
• Experience with professional tax software for personal tax returns, including complex elements such as employment, self-employment, rental income, investments, T1135, foreign income, and credits/deductions.
• Passionate about helping clients navigate tax complexities and committed to enhancing our brand by delighting customers and empowering them to prepare their taxes.
• Excellent customer service skills, comfortable interacting via video and audio tools professionally and confidently.
• Willingness to work a flexible schedule with at least 20 hours per week.

Additional Asset Qualifications:

• Experience preparing Business Tax (T2) Returns.
• Experience preparing Quebec Tax (TP1) Returns.

Skills & Abilities:

• Fundamental understanding of tax laws and concepts, with a proven ability to seek additional learning opportunities.
• Effective written and verbal communication skills, with active listening skills to understand customer needs.
• Commitment to understanding customer problems, leveraging tools and resources to resolve or escalate issues promptly.
• Curiosity and interest in continuous learning, following procedures and seeking resources for solutions.
• Basic technical troubleshooting skills and interest in learning the necessary tools.

Intuit offers a competitive compensation package, including an hourly wage ranging from $24.50 to $33.50 depending on the region, with eligibility for bonuses, equity rewards, and benefits. Pay is based on knowledge, skills, experience, and location, with ongoing pay equity assessments.