Seasonal Distribution Customer Service Representative

NFI; Delta; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a leading company as a Seasonal Distribution Customer Service Representative, where you'll handle all customer service activities, including inquiries, order processing, and complaint handling. This position is seasonal from June to October and requires excellent communication and computer skills, providing a crucial link between customers and operations.

Qualifications

• Customer service experience required.
• Ability to work irregular or extended hours.
• Strong computer skills are essential.

Responsibilities

• Manage customer inquiries and complaints effectively.
• Process customer orders and maintain accurate records.
• Coordinate shipping requests and ensure compliance with service standards.

Skills

Excellent oral and written communication skills

Strong computer knowledge

Basic typing skills

Familiarity with 10-key

Customer service orientation

Education

HS diploma or equivalent

Tools

MS Office applications

Shipping software systems

Job description

Seasonal Distribution Customer Service Representative

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Seasonal Distribution Customer Service Representative

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Overview

The Seasonal

Overview

The Seasonal Distribution Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt, courteous and effective manner. Other responsibilities include answering / routing telephone calls, greeting visitors, scheduling and other clerical duties as directed by Customer Service Supervisor or Office Manager.

Available Shift : M-F 5 : 00 AM to 1 : 30 PM

This will be a seasonal position that runs June through October.

Responsibilities

• Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner
• Processes and inputs all customer orders
• Produces stock reports to check for product availability
• Produces all related paperwork and necessary information required for customer work orders
• Coordinates special and last minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary
• Provides follow up with other departments to ensure service standards are being met
• Assures proper invoicing of accounts by verifying computer generated invoices
• Prepares shipping and tracing information to customers as required
• Maintains damage records and back order logs
• Communicates customer feedback to management including any signs of dissatisfaction
• Acts as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes
• Oversees all paperwork associated with orders and maintain the corresponding files
• Maintains current and accurate procedure manual, which details the processing requirements for each account

Qualifications

• HS diploma or equivalent required
• Strong computer knowledge including MS Office applications
• Basic typing skills
• Familiarity with 10-key
• Shipping software systems including UPS and Federal Express
• Excellent oral and written communication skills
• Must be able to work in varying facility conditions.
• Ability and availability to work irregular or extended hours including nights, weekends and potentially holidays as needed

The base hourly pay rate for this posting is $30.45. The base hourly pay is a guideline to provide our employees with market competitive pay, while allowing for flexibility to recognize and reward various levels of expertise, performance and tenure. The range listed is just one component of NF's total compensation package for employees.

Canada Equal Opportunity / Disability Statement

NFI is an equal opportunity employer and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process.

Profit Center

PC-6711

Seniority level

Seniority level

Entry level

Employment type

Employment type

Temporary

Job function

Job function

Other

Transportation, Logistics, Supply Chain and Storage

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