Seasonal Customer Service Representative

David's Bridal; Mississauga; On-site; CAD 30,000 - 60,000; Full time

Job summary

David's Bridal is seeking a Seasonal Customer Service Representative in Mississauga to deliver outstanding customer service and maintain store standards. This entry-level role requires a friendly and positive approach to customer interactions, ensuring a five-star shopping experience. Candidates should have a high school diploma and some prior retail experience.

Benefits

Generous Team Member discount

$500 bonus for every referral hired

Competitive hourly pay rates

Qualifications

• High school diploma or equivalent required.
• 1-2 years of prior retail experience preferred.
• Strong communication and problem-solving skills necessary.

Responsibilities

• Provide exceptional customer service and support.
• Manage customer interactions, both in-person and over the phone.
• Handle inventory management and cash wrap processes.

Skills

Customer service skills

Problem-solving

Communication

Education

High school diploma or equivalent

1-2 years prior retail experience

Job description

Seasonal Customer Service Representative

Join to apply for the Seasonal Customer Service Representative role at David's Bridal

Seasonal Customer Service Representative

Join to apply for the Seasonal Customer Service Representative role at David's Bridal

• Minimal weekday hours required (join for weekends only!)
• $500 bonus for every referral hired with NO LIMIT*
• Competitive hourly pay rates & team bonus
• Additional terms and conditions apply.
  
  

BEST. JOB. EVER!

• Minimal weekday hours required (join for weekends only!)
• Generous Team Member discount
• $500 bonus for every referral hired with NO LIMIT*
• Competitive hourly pay rates & team bonus
• Additional terms and conditions apply.
  
  

At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit. Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a consistent Five-Star Customer Service Experience. The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager. The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines to ensure the store is foundationally excellent and that the customer has an exceptional shopping experience.

Essential Job Functions

• Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict.
• Use all systems to manage the customer flow to deliver Five-Star Customer Service experience.
• Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be There for all customers, including all operational checklist task and meeting customers emotional and practical needs.
• Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service.
• Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
• Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
• Promote all alteration services and personalization options.
• Maintain store-standards to support a flawless shopping experience.
• Maintain a high standard of dress to meet the Dress Code policy.
• Respond promptly to all customer questions providing product and service information.
• Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty.
• Engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise.
• Support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated.
• Assist with all sales promotions and visual updates.
• Other duties as assigned.
  
  

Physical Demands

• While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers . The employee must occasionally lift to 25 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices, and phones for long periods of time.
  
  

Education & Credentials

• High school diploma or an equivalent degree or 1 -2 years prior retail experience in an apparel, service, or specialty store environment.
  
  

Now that we’ve popped the question, please say “I do”.

• Rewarding Environment and Competitive Pay
• Generous Employee Discount
  
  

Love wins when love is for Everyone!

Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.

David’s Bridal encourages applications from all qualified candidates. David’s Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at [e-mail] or 610.943.6200 if you need accommodation at any stage of the application process or want more information on our accommodation policies.

Disclaimer The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary.

The starting rate of pay offered will vary based on factors including but not limited to, position offered, location, training, and/or experience, and internal equity. This base pay range is specific to the provinces this role is posted in and may not be applicable to other locations. At David’s Bridal, it is not typical for an individual to be hired at the high end of the range in their role, and compensation decisions are dependent upon the details and circumstances of each position and candidate.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Retail

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