Seasonal Customer Service Representative

Job Openings

Seasonal Customer Service Representative

Customer Service - Bobcaygeon, Ontario

Department

Customer Service

Employment Type

Part-Time

Minimum Experience

Experienced

Compensation

$22.72

If you’re customer obsessed, detailed, solution-oriented, passionate, quality driven with a can-do attitude – all while having fun doing it, apply to our part-time Customer Service Representative opportunity so we can meet you!

What You’ll Love About Us:

• Competitive hourly wage of $22.72
• 100% Canadian-family owned company with a culture of super-friendly staff and above-and-beyond customer service
• Perks, Perks, Perks! Discount on products sold in our retail stores, free daily dairy beverages (we do make awesome milk) provided in all our company fridges, and an active social committee. And the best thing about working at Kawartha Dairy – you get FREE ICE CREAM!

• Account management for a specific group of customers or region.
• Responsible for delivering accurate, appropriate, and courteous customer service for order entry.
• Contact customers by phone and email.
• Processing orders received by fax, email, EDI, or inbound/outbound phone calls as well as distributor reports.
• Data entry for multiple delivery routes daily, noting minimum order requirements.
• Maintaining calling records to record calling status, correct delivery days, and special instructions.
• Inform customers of new or featured items, as well as changes to upcoming delivery schedules.
• Respond to all customer-initiated contacts (internal and external), delivering fast and efficient service while displaying a strong sense of ownership. Re-direct calls to the appropriate personnel when needed.
• Resolve inquiries at the first point of contact where possible and escalate complex issues that require resolution by more senior team members as applicable.
• Investigate requests for product credit.
• Investigate proof of delivery and other historical data.
• Work collaboratively with other team members to ensure the overall service levels are met or exceeded.
• Confirm order delivery to customer from driver paperwork and electronic filing of all paperwork.
• Prepare pick sheets and load sheets for warehouse and delivery use.
• Create pre-authorized payment report for A/R team immediately after call run, review report for declined cards once processed by the A/R team.
• Responsible for accurate, appropriate, and courteous customer service for cash and carry customers for order entry.
• Always greet customers in a professional and courteous manner.

• High school diploma or equivalent years of experience.
• Preference for 1-3 years of experience in a call centre, customer service, and/or sales function.
• Ability to work shifts outside of regular hours (weekends and statutory holidays).
• Solid aptitude for detailed work and accuracy in a fast-paced environment.
• Proficiency with MS Office applications (Word, Outlook, Excel).
• Experience with Net Suite and EDI is an asset.
• Work collaboratively with all Kawartha Dairy teams in delivering a positive working environment.
• Impeccable communication skills; courteous and respectful in all interactions.
• Strong conflict resolution skills and ability to maintain positive working relationships with internal and external contacts.
• EDI experience is an asset.