Seasonal Customer Service Rep

Nutrien; Regina; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading agricultural solutions provider located in Canada is seeking a motivated individual for product order processing. This role involves managing customer inquiries, utilizing SAP to process orders, and maintaining strong relationships with stakeholders. Candidates should possess a high school diploma, be proficient in Microsoft Office, and demonstrate strong decision-making and communication skills. An interest in agriculture or logistics is a plus.

Qualifications

• High School diploma or equivalent certificate is required.
• An engaged safety-first mindset.
• Skilled in making decisions that serve the best interests of the customer and the business.
• Ability to sit for extended periods of time completing data entry.
• Adept at meeting deadlines in a fast-paced work environment.

Responsibilities

• Process a large volume of product orders through SAP system.
• Act as a liaison between suppliers, distribution centers, and retail locations.
• Provide accurate information regarding product availability and delivery times.
• Respond to customer inquiries via e-mail and phone.
• Execute the company's culture of care and comply with regulatory standards.

Skills

Customer service skills

Decision-making skills

Attention to detail

Effective communication

Proficiency in Microsoft Office

Ability to manage multiple demands

Basic math skills

Education

High School diploma or equivalent

Tools

SAP software

Microsoft Excel

Microsoft Outlook

Job description

Overview

Nutrien is a leading provider of crop inputs and services, guided by our culture of care and core values: safety, inclusion, integrity, and results. We are creating an inclusive workplace where everyone feels safe, has a sense of belonging, trusts one another, and acts with integrity. Nutrien Ag Solutions is the retail division of Nutrien, providing full-acre solutions through our network of trusted crop consultants at more than 2,000 locations in North America, South America, and Australia. For more than 150 years, we have helped growers achieve the highest yields with sustainable solutions, offering a wide selection of products, including our proprietary brands Loveland Products, Inc.; ProvenSeed and Dyna-GroSeed, as well as financial, custom application and precision ag services. Through the expertise of our nearly 26,000 employees, we operate a world-class network of production, distribution, and ag retail facilities to serve growers’ needs and provide a more profitable, sustainable, and secure future for all stakeholders.

This Role Is Required To Be On-site.

What you will do

• Process a large volume of product orders through SAP system.
• In consultation with Product Managers, verify product availability and eligibility for sale utilizing shared forecasting technology tools.
• Act as a liaison between suppliers, distribution centers, managers, and retail locations regarding product orders.
• On a routine basis, provide accurate information regarding product availability and delivery times.
• Professionally respond to customer inquiries via e-mail, Microsoft Teams, and phone.
• Clearly communicate timely resolution of product or service issues, ensuring customer satisfaction.
• Build rapport and maintain strong relationships with internal stakeholders.
• Execute our culture of care and comply with all Nutrien Ag Solutions’ and industry regulatory and Environmental Health & Safety standards.
• Complete additional job duties to meet business objectives, across all shelves of Nutrien Ag Solutions and UAP.

What You Will Bring

• High School diploma or equivalent certificate is required.
• An engaged safety-first mindset.
• Skilled in making decisions that serve the best interests of the customer and the business.
• Initiative to complete tasks with minimal supervision in alignment with policies and procedures.
• Ability to sit for extended periods of time completing data entry and keyboarding responsibilities in an accurate manner.
• Adept at meeting deadlines in a fast-paced work environment.
• Effective methods for managing multiple and competing demands from a variety of sources.
• Proficiency in Microsoft Office, particularly Excel and Outlook.
• Skilled in accurate and quick touch typing.
• Keen interest in learning for continuous improvement.
• Basic understanding of math to convert weights and volumes for shipping needs.
• Previous work experience in service industries is preferred, not required.
• A passion for agriculture or logistics is a bonus.
• Prior experience with SAP software is an asset.

Ready to make an impact with us? Apply today!

The estimated salary that Indeed, Glassdoor and LinkedIn lists does not represent Nutrien's compensation structure. Nutrien is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

This job will remain posted until filled. In accordance with Nutrien policies, you will be required to undergo a background check, and may be required to undergo a substance test. While we appreciate all applications we receive, only candidates under consideration will be contacted. Applicants must meet minimum age requirements, as permitted by law.

Our Recruitment Process: Application > Resume Review > Pre-screen/Interview > Offer > Pre-Employment Conditions > Welcome to Nutrien

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