Seasonal Customer Experinece (CX) Team Member

Saje Natural Wellness; Vancouver; On-site; CAD 30,000 - 60,000; Part time

Job summary

A natural wellness company in Metro Vancouver is seeking Seasonal Customer Experience Team Members to deliver outstanding service and support. If you thrive in a fast-paced environment and have a passion for wellness, this role offers competitive pay starting at $17.85 CAD per hour along with various employee benefits. Join a supportive team dedicated to making a difference.

Benefits

Paid sick days

Generous product discount

Onboarding plan

Employee Assistance Program

Paid time off

Qualifications

• At least 1 year in a customer service-related role; retail experience is a plus.
• High level of attention to detail and superior communication skills, both verbal and written.
• Available for at least 40 hours per week for full-time or 24 hours for part-time.

Responsibilities

• Deliver exceptional experiences to Saje Community Members.
• Report issues and observed trends back to leadership.
• Cultivate and share product knowledge with Community Members.

Skills

Customer service experience

Compassion and empathy

Tech-savvy

Attention to detail

Communication skills

Organizational skills

Problem-solving skills

Adaptability

Job description

Availability: There positions available for candidates with both part-time and full-time availability. Please specify your availability in your application.

Overview

At Saje Natural Wellness, we're nature's original farmacy, blending the superpower of plants so you can remedy real life, naturally. And like nature, we're continually growing! As we continue to build our team, we're seeking talented people to join us: in our stores, support offices, and distribution centres. We are a purpose-driven, people-first organization where collaboration, innovation and entrepreneurial mindsets thrive.

We look for individuals who have drive and warmth, agility and passion, and keep customer experience at the centre of everything they do.

At Saje, you’ll connect with a dynamic community and make a positive impact. Join our team and grow your career, alongside the most talented, hard working, and kind-hearted people out there.

The impact you'll make:

Reporting to the Customer Experience Shift Lead and Customer Experience Manager, the Seasonal Customer Experience Team Member is responsible for creating positively outrageous customer service experiences for all Community Members (customers) via phone,email, and live chat messaging.We are seeking Full and Part-Time Team Members to join our growing Customer Experience Team.

All Saje Team Members are responsible for contributing to Saje’s culture and maintaining a positive environment for themselves and their peers.

What you'll do:

• Deliver exceptional experiences to Saje Community Members while responding to all inquiries with a sense of urgency and in a positive manner.
• Committed to providing outrageous community-centric service, always personalizing and elevating the experience.
• Be the eyes and ears of Community Members, reporting issues and observed trends back to your leadership team so that Saje can continuously grow and evolve.
• Use all customer service software and related systems confidently and effectively.
• Achieve personal productivity and quality targets.
• Collaborate with your Team Members to support each other, always producing the best and most effective solutions for our Community Members.
• Use your expert problem-solving skills and curiosity to provide the tools and information needed to support our retail staff in offering outrageous service.
• Accountable for cultivating and sharing aromatherapy product knowledge and a full understanding of Saje Natural Wellness to Community Members.
• Act as a brand ambassador inside and outside the Customer Experience team.
• Perform additional projects, duties and assignments as required.

Team members are scheduled based on business needs, with shift times ranging from 6 AM - 6 PM PST on weekdays and 8 AM - 4 PM PST on Saturday and Sunday. Hours are subject to change throughout the holiday season. Seasonal contracts begin mid-September to early October and end mid-January.

We'd love to hear from you if:

• You have 1 year in a customer service-related role, retail environment is a plus.
• You are relatable, exhibiting compassion and empathy with effortless ease.
• You are tech-savvy and have strong computer skills and fast-typing fingers.
• You have a high level of attention to detail and superior communication skills, both verbal and written.
• You have a take-charge attitude and exceptional organization skills with the ability to multi-task and prioritize.
• You are an active listener and a resourceful problem-solver with a positive can-do attitude and a good dose of common sense.
• You are a self-starter who is eager to learn, self-improve and grow.
• You are adaptable, coachable and open to change.
• You love to celebrate our community, your peers and yourself.
• You are committed to and passionate about spreading wellness while inspiring and learning from the team members around you.
• Available either:
  • Full-time: I am available a minimum of 40hrs/week (i.e. at least five, eight-hour work days) and am available for two opening, two closing and a minimum of one weekend shift per week.
  • Part-time: I am available a minimum of 24hrs/week (i.e. at least three, eight-hour work days) and am available for one opening, one closing and a minimum of one weekend shift per week.

Why Saje?

Here at Saje, we understand that joining a team is an important decision to make, so we want to be sure you're supported to do your best work. Our teams work in a fast-paced environment. The base hourly rate for this position is$17.85 CADper hour. Base pay is dependent on market location and mayvary depending on job-related knowledge, skills, experience, and internal equity.

In addition to your base, we offer:

• Paid sick days
• Generous product discount
• Onboarding plan to ensure you’re set up for success
• Employee Assistance Program - 24/7 support, resources, and information available to you and your family
• Paid time off to ensure you're resting & recharging

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

Join Our Team!

If this opportunity sounds like you, please apply in the link below. Not sure you're 100% the right fit? We encourage you to apply even if you don't have all of the listed qualifications. We offer a thorough onboarding experience to set you up for success, learning and development support, and help you to integrate seamlessly.

Saje provides equal employment opportunity to all employees and applicants and believes the best teams are made up of diverse perspectives and people. We offer reasonable accommodations to candidates with disabilities throughout the recruitment process and will work with you to ensure you are supported while working at Saje.