Seasonal Concierge (to October 31)

Brightvision Capital Partners, LLC; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a leading luxury hotel in Vancouver as a Concierge, where you'll provide exceptional service and create memorable experiences for guests. With a focus on hospitality and guest relations, you'll thrive in a dynamic environment that values diversity and inclusion. Enjoy generous perks and a supportive culture as you help shape the future of luxury hospitality.

Benefits

Colleague Travel Discount Program

Food & Beverage Discounts

Transit Reimbursement

Subsidized Meal

Comprehensive Benefits

Dining Discounts

Free Stay Program

Qualifications

• Previous experience in a luxury environment and passion for hospitality required.
• Excellent knowledge of Vancouver and local attractions.

Responsibilities

• Provide professional, friendly service to guests.
• Develop strong guest relationships to ensure loyalty.
• Coordinate guest experiences via various communication methods.

Skills

Communication

Interpersonal Skills

Problem Solving

Tools

Opera Cloud

Open Table

Kipsu

Job description

Fairmont Waterfront redefines hospitality with Pure Coastal Luxury. Our award-winning hotel, nestled on Vancouver's stunning waterfront, is consistently celebrated by top publications like Conde Nast Traveler and recognized as a Great Place to Work Canada for a second consecutive year. We are industry leaders in sustainability and embody our commitment to our community, featuring Vancouver's first green roof and rooftop apiary.

Our culture is strongly rooted in diversity, inclusion, professional growth, and development—over 60% of promotions are from within. We are committed to empowering ambitious individuals to thrive. If you're a visionary who shares our values and passion for excellence, join us to help shape the future of luxury hospitality.

Why work at Fairmont Waterfront?

• Sustainability and community commitment - recognized with 5 Green Leaves Certification rating from Green Key Global since 2011
• Empowering Women in Leadership - More than 50% of leadership team including Executive Level, are women
• Celebrating Diversity - our team represents over 60+ countries, fostering an inclusive and global community
• Strong Culture of Belonging for the 2SLGBTQIA+ community, providing year-round support, including gender-inclusive change rooms
• Generous perks - Enjoy discounted rates at over 5,500 Accor hotels worldwide through our Colleague Travel Discount Program, food & beverage discounts, transit reimbursement for TransLink monthly passes, and a subsidized meal during your shift through our colleague dining program
• Comprehensive Benefits - through our Benefit Plan including medical, dental, and vision coverage, Pension Plan, and more!
• Dining Discounts - Get 50% off at our dining establishments in Vancouver, Victoria, and Whistler through our Food & Beverage Discount Program
• Exclusive Experiences - One free stay through our Be Our Guest Program
• Full rate of pay of $28.77/hour following 90 days of service

*full-time and part-time status colleagues

Job Description

What you will be doing:

The knowledge of a great Concierge is the expectation of our guests when staying at Fairmont Waterfront. Your ability to anticipate guests’ needs and make informed suggestions will ensure they have a truly memorable stay. Reporting to the Chef Concierge, your main responsibilities will include:

• Consistently offer professional, friendly, and engaging service to all guests.
• Develop and maintain strong guest relationships to ensure guest loyalty. Consistently deliver gracious, thoughtful, and personalized service in every guest interaction.
• Liaise with other departments to ensure smooth management of operations, maintaining close relationships with Housekeeping, Front Office, and Fairmont Gold.
• Handle guest concerns effectively and efficiently, while ensuring proper logging and follow-up.
• Participate in resolving guest concerns. Ability to identify, empathize, and own the appeasement of any guest concerns both in person and in writing.
• Coordinate guest experiences via phone, email, text, in person, or with other departments utilizing Alice reservation software.
• Stay up to date on local Vancouver concierge information. Have extensive knowledge regarding Vancouver attractions, restaurants, and surrounding areas.
• Assist with mail, messages, and plans or arrangements the guest intends to make during their stay.
• Assist guests regarding hotel facilities in an informative and helpful way.
• Promote and sell the services and concessions within the hotel, as well as services offered by our suppliers.
• Ensure the lobby is in peak condition at all times by actively circulating and reporting/entering work orders promptly.
• Adhere to hotel emergency procedures and safety standards to maintain a safe work environment.
• Comply with Fairmont Hotels & Resorts policies, procedures, and code of ethics.
• Perform any other tasks assigned by leadership and support the daily operations of the Front Office department.
• Availability for shift work, including weekends, mornings, and evenings, as hours will fluctuate based on business needs.

Qualifications

Previous experience in a luxury environment and passion for hospitality is required.

• Excellent knowledge of the City of Vancouver, nearby areas, and local attractions.
• Computer literate in Microsoft Windows applications; experience with Opera Cloud, Open Table, and Kipsu text messaging system is an asset.
• Sophisticated communication skills, both written and verbal.
• Highly responsible and reliable with strong interpersonal and problem-solving abilities.
• Energetic individual capable of prioritizing and completing diverse tasks concurrently.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively with colleagues and independently.
• Focus on guest needs, remaining calm and courteous at all times.
• Flexibility in working hours.

Additional Information

Our commitment to Diversity & Inclusion: We are an inclusive company and aim to attract, recruit, and promote diverse talent.

Why work for Accor? We are more than a worldwide leader. We welcome you as you are and support your growth and learning every day. Join us to explore limitless possibilities in hospitality. Discover your story at https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS