Seasonal Concierge (to October 31)

Accor Hotels; Vancouver; On-site; CAD 60,000 - 70,000; Full time

Job summary

Join a leading hotel in Vancouver as a Concierge, where you'll provide exceptional service to guests, anticipate their needs, and create memorable experiences. This role requires strong communication skills, a passion for hospitality, and knowledge of local attractions. Enjoy a supportive work environment that values diversity and offers generous perks.

Benefits

Colleague Travel Discount Program

Food & Beverage Discounts

Transit Reimbursement Program

Subsidized Meal During Shift

Comprehensive Benefits

Dining Discounts

One Free Stay

Qualifications

• Excellent knowledge of Vancouver and local attractions.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Provide professional and engaging service to guests.
• Develop strong guest relationships to ensure loyalty.
• Coordinate guest experiences via phone, email, and in person.

Skills

Communication

Interpersonal Skills

Problem Solving

Flexibility

Education

Previous experience in luxury environment

Tools

Opera Cloud

Open Table

Kipsu

Job description

Company Description

Fairmont Waterfront redefines hospitality with Pure Coastal Luxury. Our award-winning hotel, nestled on Vancouver's stunning waterfront, is consistently celebrated by top publications like Conde Nast Traveler and recognized as a Great Place to Work Canada for a second consecutive year. We are industry leaders in sustainability & embody our commitment to our community, featuring Vancouver's first green roof & rooftop apiary.

Our culture is strongly rooted in diversity, inclusion, professional growth, and development — over 60% of promotions are from within. We are committed to empowering ambitious individuals to thrive. If you're a visionary who shares our values and passion for excellence, join us to help shape the future of luxury hospitality.

Why work at Fairmont Waterfront?

• Sustainability and community commitment — recognized with 5 Green Leaves Certification rating from Green Key Global since 2011
• Empowering women in leadership — more than 50% of leadership team, including executive level, are women
• Celebrating diversity — our team represents over 60+ countries, fostering an inclusive and global community
• Strong culture of belonging for the 2SLGBTQIA+ community, providing year-round support, including gender-inclusive change rooms
• Generous perks — enjoy discounted rates at over 5,500 Accor hotels worldwide through our Colleague Travel Discount Program, food & beverage discounts, transit reimbursement for Trans Link monthly passes, subsidized meals during your shift
• Comprehensive benefits — through our Benefit Plan including medical, dental, and vision coverage, pension plan, and more
• Dining discounts — get 50% off at our dining establishments in Vancouver, Victoria, and Whistler through our Food & Beverage Discount Program
• Exclusive experiences — one free stay through our Be Our Guest Program
• Full rate of pay of $28.77/hour following 90 days of service

*Full-time and part-time colleagues

Job Description

What you will be doing:

The knowledge of a great Concierge is essential for our guests' experience at Fairmont Waterfront. Your ability to anticipate guests’ needs and make informed suggestions will ensure a memorable stay. Reporting to the Chef Concierge, your main responsibilities include:

• Consistently offering professional, friendly, and engaging service to all guests
• Developing and maintaining strong guest relationships to ensure loyalty; delivering gracious, thoughtful, and personalized service in every interaction
• Liaising with other departments such as Housekeeping, Front Office, and Fairmont Gold for smooth operations
• Handling guest concerns effectively and efficiently, ensuring proper logging and follow-up
• Participating in resolving guest concerns, demonstrating empathy and ownership in both in-person and written communication
• Coordinating guest experiences via phone, email, text, in person, or with other departments using Alice reservation software
• Staying updated on Vancouver attractions, restaurants, and surrounding areas
• Assisting with mail, messages, and plans or arrangements guests wish to make
• Informing guests about hotel facilities and promoting hotel services and offerings
• Ensuring the lobby is in peak condition by circulating actively and reporting work orders promptly
• Adhering to hotel emergency procedures and safety standards
• Complying with Fairmont Hotels & Resorts policies, procedures, and ethics
• Performing additional tasks as assigned by leadership and supporting daily operations

Qualifications

• Previous experience in a luxury environment and a passion for hospitality
• Excellent knowledge of Vancouver, nearby areas, and local attractions
• Proficiency in Microsoft Windows applications; experience with Opera Cloud, Open Table, and Kipsu is an asset
• Strong communication skills, both written and verbal
• Highly responsible and reliable with strong interpersonal and problem-solving skills
• Energetic, able to prioritize and handle multiple tasks concurrently
• Ability to work well under pressure in a fast-paced environment
• Team player and independent worker
• Focus on guest needs, remaining calm and courteous at all times
• Flexible with working hours

Additional Information

Canadian work authorization required.

Our commitment to Diversity & Inclusion: We aim to attract, recruit, and promote diverse talent.

Why work for Accor?

We are more than a global leader. We welcome you as you are, support your growth and learning, and offer limitless possibilities. Join us to explore a fulfilling career in hospitality at https://careers.accor.com/.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS