Seasonal Concierge

Brobston Group; Vancouver; On-site; CAD 23,000 - 28,000; Full time

Job summary

Brobston Group in Vancouver is seeking a Seasonal Concierge to warmly welcome clients and create memorable holiday experiences, delivering store, product, and service information while assisting guests during events.

The role emphasizes exceptional service, strong communication, and the ability to adapt to a fast-paced environment, including evenings, weekends, and holidays.

Qualifications

• Previous experience in a customer service environment.
• Strong communication and relationship-building skills, with a passion for exceptional client experiences.
• Confidence using technology and computer applications.
• Collaborative approach and ability to thrive in a fast-paced environment.
• Flexibility to work up to 39 hours per week, including evenings, weekends, and holidays.

Responsibilities

• Welcome clients and deliver exceptional service.
• Respond to inquiries in person, by phone, and by email, and resolve client needs professionally.
• Provide information about store services, products, and the local community.
• Process gift cards and provide point-of-sale support.
• Support holiday events and other in-store experiences.

Skills

Customer service

Communication

Relationship building

Tech proficiency

Education

High school diploma

Job description

Summary

The Seasonal Concierge welcomes clients and creates memorable experiences during the holiday season. This role provides store, product, and service information while supporting client needs and in-store events.

Responsibilities

• Welcome clients and deliver exceptional service.
• Respond to inquiries in person, by phone, and by email, and resolve client needs professionally.
• Provide information about store services, products, and the local community.
• Process gift cards and provide point-of-sale support.
• Support holiday events and other in-store experiences.

Requirements

• Previous experience in a customer service environment.
• Strong communication and relationship-building skills, with a passion for exceptional client experiences.
• Confidence using technology and computer applications.
• Collaborative approach and ability to thrive in a fast-paced environment.
• High school diploma.
• Flexibility to work up to 39 hours per week, including evenings, weekends, and holidays.