Seasonal Colleague Concierge Fairmont Jasper Park Lodge

The Fairmont Jasper Park Lodge; Edmonton; On-site; CAD 30,000 - 60,000; Full time

Job summary

An exciting opportunity awaits at a stunning luxury hotel nestled in the Canadian Rockies. Join a passionate team dedicated to providing exceptional service and creating a welcoming environment for colleagues. This seasonal role involves managing the Colleague Concierge Desk, ensuring seamless communication and support for staff. With a focus on uplifting colleague morale, you'll play a vital role in enhancing the work experience in a breathtaking location. Enjoy perks like subsidized accommodation and complimentary meals while developing lifelong connections in a fast-paced, upscale setting. If you're ready for an adventure and thrive in hospitality, this position is perfect for you!

Benefits

Subsidized staff accommodation

Complimentary meal each shift

Access to Employee Travel Program

Discounts on hotel Food & Beverage

Discounts on Spa and Golf Memberships

Qualifications

• Previous customer-related experience is an asset.
• Valid Alberta driver’s license is required.

Responsibilities

• Manage communications and inquiries at the Colleague Concierge Desk.
• Organize and distribute colleague mail and uniforms.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Knowledge of local attractions

Social media knowledge

Canva Design Suite

Education

High school diploma or equivalent

Tools

Canva

Job description

Seasonal Colleague Concierge Fairmont Jasper Park Lodge

(Seasonal, Mar - Sept or April - Oct)

Fairmont Jasper Park Lodge, 1 Old Lodge Rd, Jasper, AB T0E 1E0

From $19.60 an hour - Full-time

Job Description

Company Description: Fairmont Jasper Park Lodge is seeking passionate and adventurous individuals to join our incredible team here in the Canadian Rocky Mountains. We pride ourselves on the work/play lifestyle that working in Jasper National Park provides and we do our best to ensure your quality of life is elevated when working for us. If you have ever dreamed of working in Jasper, don't miss out on this opportunity.

Starting Rate of Pay: $19.60/hr CAD

The position is responsible for uplifting and maintaining the colleague moral and lifestyle on property, while completing daily administrative tasks at the Colleague Concierge Desk. This position requires a personable and enterprising individual who can provide a high level of service to all Colleagues by communicating information, assisting with inquiries, and welcoming new colleagues to property.

In this role you will support the hotel by:

1. Servicing the Colleague Concierge Desk by receiving and directing communications and enquiries from colleagues via face to face, phone, or electronic interactions.
2. Daily distribution and upkeep of colleague uniform inventory, including coordinating with the Laundry Department, in-house tailor, and 3rd party businesses to ensure all uniforms are up to Fairmont standards.
3. Daily organization and distribution of personal colleague mail, including regular audits and maintenance of records in accordance with existing policies.
4. Actioning the colleague pre-arrival and welcome process, including but not limited to communicating with and greeting all incoming colleagues, issuing uniforms, and processing all necessary housing paperwork.
5. Communicate with Colleague Services to ensure that all tenant concerns are addressed in a prompt and efficient manner.
6. Liaise with T&C and Security to communicate colleague concerns and address matters of rules and regulations.
7. Other duties as assigned.

Qualifications

Your experience and skills include:

1. Previous customer related experience is an asset.
2. Valid Alberta driver’s license is a requirement.
3. Excellent knowledge of Fairmont Jasper Park Lodge, the town of Jasper, and local attractions preferred.
4. Previous relevant experience with a demonstrated track record of delivering professional, amicable, and engaging service.
5. Knowledge of Canva Design Suite an asset.
6. Knowledge of social media platforms an asset.
7. Possession of good verbal and written communication, organizational and collaborative skills.
8. Proficient in multitasking and performing well in fast-paced environments.

Your team and working environment:

Fast-paced, upscale, luxury hotel. Close proximity to Marmot Basin Ski Resort in winter and world-renowned hiking trails in summer. Hospitality employees worldwide making this a great place to develop lifelong connections.

Job Perks & Benefits:

1. Subsidized staff accommodation provided.
2. Complimentary meal in our staff cafeteria each shift.
3. Access to Employee Travel Program.
4. Discounts on hotel Food & Beverage, Spa and Golf Memberships.

Additional Information:

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

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