Seasonal Ambassador - Windsor Devonshire Mall

Lush Fresh Handmade Cosmetics; Windsor; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading natural cosmetics retailer is seeking Seasonal Ambassadors to provide exceptional customer consultations and product demonstrations. This role requires excellent customer service skills and a flexible schedule to meet store needs. Seasonal Ambassadors will cultivate strong team relationships and contribute to overall shop excellence in both sales and operations. Join a vibrant team making a positive impact on the world, one product at a time.

Qualifications

• Excellent customer service skills.
• Flexibility to adapt to changing situations.
• Knowledge and passion for skincare.

Responsibilities

• Utilize dashboard results to exceed sales goals.
• Educate customers on brand values.
• Continuously expand product knowledge.
• Support team growth and increase sales.

Skills

Excellent customer service skills

Flexibility to adapt

Knowledge of skincare

Job description

Overview

Seasonal Ambassadors at Lush are experts in product and brand knowledge, as well as providing exceptional customer consultations and product demonstrations. Seasonal Ambassadors cultivate strong team relationships and contribute to overall shop excellence in both sales and operations. On the shop floor, they consistently surpass daily sales goals while creating a fun and inclusive team environment that keeps customers coming back for more.

We encourage you to put yourself in the customer's shoes and think about what would make their day. Whether it's providing personalized product recommendations or sharing your knowledge and expertise, you have the power to create a unique and memorable experience for every shopper. For our Seasonal Ambassadors, it\'s not just about selling soap – it\'s about making a positive impact on the world, one bar at a time!

Responsibilities

• Sales and Customer Experience: Utilize StoreForce dashboard results and seek feedback to exceed sales goals. Take ownership of your results and actively work to grow your contribution to the store’s overall sales. Consistently deliver a world-class customer experience to every customer who visits the store. Connect with customers and identify their needs by listening attentively and asking open-ended questions. Demonstrate product benefits and features, and seek opportunities to enhance each customer\'s experience.
• Building the Brand: Educate customers on our brand values including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging. Articulate these values in the shop and through community engagement by hosting store events and initiatives that help drive traffic. Share what makes Lush unique and inspire others to contribute to positive impact.
• Product Passion: Continuously expand product knowledge with ongoing learning. Stay up-to-date on products, ingredients, and their unique benefits to confidently make informed recommendations for each customer\'s needs.
• Team Involvement: Use Lush resources to develop effective sales techniques and product knowledge to improve performance, support team growth, and increase sales. Take ownership of development, assess performance, and seek feedback and opportunities to improve.
• DEIB and Diversity: Encourage open communication and actively listen to teammates\' perspectives related to diversity, equity, inclusion, and belonging. Foster a sense of belonging by promoting teamwork, collaboration, and recognizing each employee\'s contributions.
• Operational Excellence: Ensure punctuality and reliability. Maintain a clean, organized store; manage stock and visual merchandising guidelines to adjust displays based on sales. Follow company standards for opening/closing, product integrity, respectful workplace, and health and safety.

Qualifications

Required:

• Excellent customer service skills
• Flexibility to adapt to changing situations and priorities in a fast-paced environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

Preferred:

• Experience with consultation-based customer service models
• Strong problem-solving skills for day-to-day operations
• Experience working in a team environment
• Experience in skincare or cosmetics
• Experience in cross-cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French, or other languages

$17.50 CAD

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Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples. Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92. We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in ally ship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with.

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