Seasonal Ambassador - Lime Ridge Mall

Lush Fresh Handmade Cosmetics; Hamilton; On-site; CAD 60,000 - 80,000; Part time

Job summary

A prominent cosmetics retailer in Hamilton, Ontario is seeking a Seasonal Ambassador to drive sales and deliver exceptional customer service. The ideal candidate will have excellent communication skills, flexibility to work varying hours, and a passion for skincare and ethical business. Responsibilities include educating customers about product values and continuously expanding product knowledge. Pay is $18 CAD per hour, with a contract type of variable hours.

Qualifications

• Flexibility to work evenings, weekends, and holidays.
• Experience with consultation-based customer service preferred.
• Fluency in Spanish, French, or other languages is a plus.

Responsibilities

• Drive sales by using feedback to exceed goals.
• Educate customers on Lush values and promote store traffic.
• Continuously expand product knowledge and recommend products.

Skills

Excellent customer service skills

Flexibility to adapt in a fast-paced environment

Knowledge and passion for skincare and natural beauty

Job description

Overview

Seasonal Ambassador - Lime Ridge Mall at Lush Fresh Handmade Cosmetics North America. This role focuses on product and brand knowledge, exceptional customer consultations, and product demonstrations, with an emphasis on sales and store operations as part of a friendly, inclusive team environment.

Responsibilities

• Sales and Customer Experience : Drive sales by using available tools and feedback to exceed goals. Take ownership of results and contribute to the store’s overall performance. Deliver a world-class customer experience by listening to customers, identifying their needs, and demonstrating product benefits.
• Building the Brand : Educate customers on Lush values (e.g., Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, Naked Packaging). Articulate these values in-store and through community initiatives to attract traffic and inspire others.
• Product Passion : Continuously expand product knowledge and stay current on ingredients and benefits to confidently recommend products for diverse customer needs.
• Team Involvement : Development — use available resources to improve sales techniques and product knowledge; actively seek feedback and opportunities to grow. Diversity, Equity, Inclusion, and Belonging (DEIB) — listen to team members and promote a sense of belonging and collaboration.
• Operational Excellence : Time and Attendance — be punctual and reliable. Visuals and Merchandising — keep the store visually appealing. Stock and Inventory — adjust displays based on sales. Policies and Procedures — follow opening / closing, product integrity, respectful workplace, and health and safety standards.

Qualifications

Required :

• Excellent customer service skills
• Flexibility to adapt in a fast-paced environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule including evenings, weekends, and holidays

Preferred :

• Experience with consultation-based customer service
• Strong problem-solving skills for day-to-day operations
• Team experience
• Experience in skincare or cosmetics
• Experience in cross-cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French, or other languages

Position Details

• Position : Seasonal Ambassador
• Hours : 0-39 hours / week
• Type : Contract

Pay: Lime Ridge Pay : $18 CAD

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We Are Lush

Privacy and territory acknowledgement : Lush recognizes Indigenous territories and provides details in its privacy notice and reconciliation statements where applicable.

Indigenous territory acknowledgement : Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a Canadian HQ, our facilities are located on the lands of the Musqueam, Squamish, Tsleil-Waututh, Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and other First Nations, Inuit and Métis peoples. Our reconciliation efforts are guided by the Truth and Reconciliation Commission of Canada : Calls to Action #92. We aim to work with Indigenous communities to repair past harms and promote allyship.