Sea Logistics Operational Care Specialist - Import - 12 Months Contract

Kuehne+Nagel; Mississauga; On-site; CAD 50,000 - 70,000; Full time

Job summary

A global logistics firm in Peel Region is seeking a Sea Logistics Operational Care Specialist to manage day-to-day activities for the transportation of goods. This role involves ensuring the smooth flow of shipments, resolving discrepancies, and providing exceptional customer service. Candidates should have 2+ years of experience in sea logistics and strong Excel skills. Competitive compensation and benefits are offered, promoting career growth in logistics.

Benefits

Competitive compensation

Medical and dental benefits

Tuition reimbursement

Employee discounts

Training programs

Qualifications

• 2+ years of experience in Freight Forwarding.
• Knowledge of operational aspects and incoterms preferred.
• Certification in CIFFA, CITT, or equivalent is preferred.

Responsibilities

• Manage daily activities for transportation of goods.
• Resolve discrepancies and communicate with relevant stakeholders.
• Adhere to KPIs to ensure customer satisfaction.

Skills

Experience in Sea Logistics Imports

Proficiency in Microsoft Office Suite

Data entry skills

Education

High School Degree / Diploma in supply chain management

Job description

JOB DESCRIPTION

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

As the Sea Logistics Operational Care Specialist, you are responsible for managing all day-to-day activities for the transportation of goods, including perishable products, from the port of destination to the final consignee. Your responsibilities include communicating with sea freight carriers, co-loaders, truckers, customs brokers, and other vendors. You will provide solutions for discrepancies, holds, or delays in the movement of goods and will actively communicate with the Operational Customer Care team. Your role focuses on operational excellence supported by clear KPIs. Your goal is to deliver exceptional customer service and ensure transparency and neutrality towards all Canadian branches.

How you create impact

• Ensure the smooth flow of shipments, resolving discrepancies in movement
• Arrange transportation/shipping documentation, oversee scheduling and dispatching, and monitor movement of goods
• Coordinate delivery to final destination or handover to third parties
• Communicate with sea freight carriers, co-loaders, SDS, truckers, customs brokers, and other service providers
• Arrange rush cheque payments and provide COD invoices to CCL for collection
• Work closely with Customer Care teams, proactively notifying them of holds, delays, and deviations
• Perform credit checks and resolve missing credit approvals
• Record all costs and rates promptly to ensure file profitability and on-time billing
• Manage data, linking QT quotes for each shipment and filing all required documents electronically
• Adhere to department KPIs to ensure customer satisfaction
• Arrange cargo insurance coverage and gather claim documents if involved in claims
• Ensure temperature accuracy for reefer shipments

If you require accommodations during the recruitment or interview process, please let us know, and we will work to meet your needs.

What we would like you to bring

• High School Degree / Diploma in supply chain management or a related field
• At least 2 years of experience in Sea Logistics Imports and Freight Forwarding
• Proficiency in Microsoft Office Suite, especially Excel; administrative and data entry skills required
• Certification in CIFFA, CITT, or equivalent is preferred
• Knowledge of operational aspects, market expertise in sea freight, incoterms, and payment terms is preferred

What's in it for you

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer competitive compensation, medical and dental benefits, employee discounts, tuition reimbursement, training programs, and a dynamic global work environment. #LI-RT1

Who we are

Logistics influences daily life—from consumer goods to healthcare. At Kuehne+Nagel, your work extends beyond logistics; it enables both everyday and critical moments worldwide.

As a global leader with a strong heritage and vision to advance the world, we provide a safe, stable environment where your career can make a difference. Whether delivering life-saving medicines, developing sustainable transportation, or supporting communities, your career will contribute to more than you can imagine.