Sea Logistics Operational Care Specialist Export ZS-OE

Kuehne + Nagel AS; Mississauga; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

Kuehne + Nagel AS, a leader in global logistics, is seeking a Sea Logistics Operational Care Specialist to optimize freight processes. In this role, you will coordinate the transportation of goods, ensure compliance with regulations, and support essential deliveries. Candidates should possess a high school diploma in supply chain management, with 2+ years of relevant experience. Join a dynamic team that values your contributions and offers a stable career with benefits.

Benefits

Medical/Dental benefits package

Employee discounts

Tuition reimbursement

Excellent training programs

Qualifications

• 2+ years of Sea Logistics Exports and Freight Forwarding experience.
• Administrative/data entry experience required.
• Certified in CIFFA, CITT or equivalent preferred.

Responsibilities

• Manage all day-to-day activities for transportation of goods.
• Communicate with Sea freight carriers, customs brokers, and vendors.
• Ensure operational excellence with clear KPI's.

Skills

Logistics Management

Communication

Problem Solving

Data Management

Education

High School Degree/Diploma in Supply Chain Management

Tools

Microsoft Office Suite

Advanced Excel

Job description

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

As the Sea Logistics Operational Care Specialist, you are responsible to manage all day-to-day activities for the transportation of goods, including Perishable products from port of destination to final consignee. Your responsibility is to communicate with Sea freight carriers, co-loaders, truckers, customs brokers and other vendors. You will provide solutions in case of any discrepancies, holds or delays in the movements of goods and will actively and concisely communicate with the Operational Customer Care team. Your role is focused on operational excellence supported with clear KPI’s. Your goal is to deliver an extraordinary customer and ensure transparency and neutrality towards all Canadian branches.

How you create impact

• Co-ordinate and monitor the transportation and movement of the goods
• Provide detailed booking confirmation to Customer Care Representatives and Kuehne+Nagel destination offices when applicable
• Prepare shipping instructions and any other necessary legal documents required for export: bill of lading, FDA, CERS request, certificate of origin, legalization, fumigation etc.
• Communicate and coordinate with Sea freight carriers, co-loaders, SDS, truckers, customs brokers and other service providers
• Arrange rush cheque payments and provide COD invoices to CCL for collection and perform credit check and resolve missing credit approvals
• Work closely with the Customer Care teams and proactively notifying in case of holds, delays and deviations
• Create and update internal account handling instructions (out of scope)
• Enter all cost and sell rates as soon as file is opened and prior vessel departure to ensure file profitability and on time billing
• Data management (Link QT quote for each shipment and E- file all required documents)
• Arrange for insurance coverage for cargo and gathering claim documents if claims is involved
• Implement and support Pharma Chain products and to ensure that all GXP training is completed and shipments are handled based on GXP requirements and compliance.
• Ensure the Temperature accuracy is set for reefer shipments

If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

What we would like you to bring

• High School Degree/Diploma in supply chain management or similar field
• 2+ years of Sea Logistics Exports and Freight Forwarding experience
• Advanced computer skills, including full proficiency with Microsoft Office Suite (Advanced Excel)Administrative / data entry experience required
• Certified in CIFFA, CITT or equivalent is preferred

What's in it for you

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-HYBRID

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.