Scrum Master - Salesforce

Quantum World Technologies Inc.; Toronto; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

Quantum World Technologies Inc. is looking for a Salesforce Scrum Master in Toronto, ON, to lead Agile initiatives. The position involves managing end-to-end delivery for Salesforce projects while ensuring adherence to Agile best practices.

The ideal candidate will have strong experience as a Scrum Master, expertise in Salesforce, and a solid understanding of Agile methodologies. This is a hybrid role requiring 4 days in the office per week.

Qualifications

• Proven experience as Scrum Master in Salesforce programs.
• Strong understanding of Salesforce platform (SalesServiceFSC).
• Expertise in Agile Scrum methodologies and delivery frameworks.

Responsibilities

• Lead and facilitate all Scrum ceremonies.
• Manage end-to-end Agile delivery for Salesforce initiatives.
• Partner with Product Owner for backlog prioritization.

Skills

Salesforce Technical - Programmatic Development Experience

Strong stakeholder management

Agile Scrum methodologies

Expertise with JIRA and Confluence

Education

Certified Scrum Master (CSM PSM)

Salesforce certifications

Job description

Job Description: Salesforce Scrum Master Toronto, ON - Hybrid (4 Days WFO)

6-12 months

Skills: Salesforce Technical - Programmatic Development Experience Required: 8-10

RBC role

Key Responsibilities

• Lead and facilitate all Scrum ceremonies (Sprint Planning| Stand-ups| Reviews| Retrospectives)
• Manage end-to-end Agile delivery for Salesforce initiatives
• Partner with Product Owner to manage backlog| prioritization| and sprint readiness
• Ensure user stories are refined| groomed| and aligned to DoRDoD
• Act as a bridge between business| product| and technical teams
• Identify and resolve impediments| risks| and dependencies proactively
• Drive Agile metrics velocity| burndown| predictability| sprint health
• Support UAT| defect triage| and release coordination
• Ensure adherence to enterprise Agile| compliance| and DevOps practices
• Coach team on Agile best practices and continuous improvement

Required Skills

• Proven experience as Scrum Master in Salesforce programs
• Strong understanding of Salesforce platform (SalesServiceFSC)
• Expertise in Agile Scrum methodologies and delivery frameworks
• Hands-on with JIRA| Confluence| Agile dashboards
• Strong stakeholder management and cross-team coordination
• Experience working with distributed (onsiteoffshore) teams

Preferred Skills

• Experience in Salesforce Financial Services Cloud (FSC)
• Exposure to CICD| DevOps pipelines (Salesforce)
• Knowledge of banking processes| compliance| and regulatory environment

Certifications

• Certified Scrum Master (CSM PSM) Mandatory
• Salesforce certifications Preferred

Nice to Have

• Experience in large-scale digital transformation programs
• Prior exposure to banking Canadian banking ecosystem
• Experience managing multi-squad Agile delivery