Scrum Master, IT

BDO Canada; Toronto; On-site; CAD 77,000 - 117,000; Full time

Job summary

BDO Canada is seeking a Scrum Master to drive Agile delivery teams through effective facilitation and coaching. The role involves partnering with product owners and stakeholders to ensure timely delivery of value. The ideal candidate will hold a degree or diploma in relevant fields and possess extensive experience in medium to high complexity technology initiatives.

This position offers an annual compensation range of $77,000 to $117,000 and emphasizes a supportive work culture focused on personal and professional growth.

Qualifications

• 5+ years of experience as a Scrum Master in medium to high complexity technology initiatives.
• Solid technical background in software development and web technologies.
• Experience with SDLC methodologies (Agile, Waterfall).

Responsibilities

• Facilitate Agile delivery teams and support Scrum framework.
• Engage stakeholders to ensure product backlog is defined and prioritized.
• Track Agile delivery metrics to improve team performance.

Skills

Agile methodologies

Requirements management

Communication

Analytical skills

Conflict resolution

Education

University Degree or College Diploma

Tools

Azure DevOps

Jira

MS Office Suite

Job description

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award‑winning environment that fosters a people‑first culture with a high priority on your personal and professional growth.

Opportunity

Reporting to the Manager, Project and Product Services – IT, the Scrum Master is responsible for enabling and supporting Agile delivery teams through effective facilitation, servant leadership, and coaching. Partnering with BDO Canada product owners, delivery teams, and business stakeholders, the Scrum Master helps ensure teams can deliver value frequently, predictably, and sustainably.

Key Responsibilities

• Partner with the Product Owner to ensure the product backlog is well‑defined, prioritized, and ready for execution, facilitating refinement discussions and alignment between business and technical objectives.
• Gain a deep understanding of customer experience, identify and fill product gaps, and generate new ideas that grow market share, improve customer experience and drive growth.
• Engage SMEs and stakeholders in a timely and efficient manner, managing their involvement and expectations.
• Translate business requirements into technical specifications and vice versa.
• Facilitate prioritization discussions by helping stakeholders evaluate business value, technical complexity, risks, and dependencies.
• Establish, develop and maintain effective communications and relationships with key business partners and sponsors, both internally and externally.
• Work with appropriate business and IT stakeholders to finalize deliverables and milestones, and lead and manage the team toward achieving those milestones.
• Facilitate cross‑functional collaboration and support all phases of software delivery by utilizing Azure DevOps, Jira, MS Suite and other delivery tools.
• Protect the team from scope changes and external disruptions during active sprints, reinforcing sprint commitments and boundaries.
• Track and analyze Agile delivery metrics (velocity, burndown, cycle time and lead time) and leverage insights to improve team flow, predictability and performance.
• Strong understanding of SDLC and ability to lead and motivate cross‑functional Agile teams.
• Act as a change agent in advancing Agile practices and delivery maturity across IT.

Success Criteria

• Demonstrate BDO Canada’s core values through all aspects of your work: Integrity, Respect and Collaboration.
• Understand your client’s industry, challenges and opportunities; clients describe you as positive, professional and delivering high‑quality work.
• Identify, recommend and focus on effective service delivery to your clients.
• Share in an inclusive and engaging work environment that develops, retains and attracts talent.
• Actively participate in the adoption of digital tools and strategies to drive an innovative workplace.
• Grow your expertise through learning and professional development.

Experience and Education

• University Degree or College Diploma in Software Engineering, Computer Science, Business Administration or equivalent work experience with one or more of the following certifications preferred: Certified Product Manager (CPM), Professional Scrum Master, Certified Scrum Master, SAFe Scrum Master (SSM) or Project Management Professional (PMP).
• 5+ years of experience as a Scrum Master supporting medium to high complexity enterprise technology initiatives.
• 3+ years of direct work experience in managing all aspects of a successful enterprise product throughout its lifecycle.
• Solid technical background with understanding and/or hands‑on experience in software development and web technologies.
• Working knowledge and experience with SDLC methodologies (Waterfall, Agile, Iterative).
• Working knowledge and experience with the MS suite of products (Word, Excel, Visio, Project, SharePoint, Azure DevOps, Visual Studio, Power BI) and Test Management tools (JIRA + Zephyr).
• Working knowledge and experience in interactive project/product development and managing change management processes.
• Strong facilitation, presentation and training skills with the ability to convey complex ideas verbally and in writing to both business and technical stakeholders.
• Excellent analytical, time‑management skills with the ability to manage multiple assignments simultaneously with tight deadlines.
• Demonstrated ability to work effectively with minimal supervision and in a team environment.
• Strong conflict resolution and negotiation skills, with the ability to mediate competing stakeholder priorities.
• Experience working in professional services and/or service delivery would be a great asset.

Expected annual compensation range: $77,000 – $117,000.

EEO Statement

Everyone counts: We are committed to creating a workplace where employees can participate fully, contribute meaningfully and succeed without barriers. We are dedicated to fostering a workplace defined by respect, fairness and a true sense of belonging for everyone. We recognize and celebrate the unique experiences, identities and perspectives that each of us bring – and that these experiences strengthen how we work together. Our commitment extends to ensuring that our application process is both inclusive and accessible. If you require accommodation to complete the application process, please contact us.

Application

Submit your resume to a Talent Acquisition Specialist through our careers portal or visit the careers page for further opportunities.