Scrum Master-Global Payments Engineering at Scotiabank

Scotiabank; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

Scotiabank in Toronto, Canada, is hiring a Scrum Master for Global Payments Engineering. This full-time, on-site role focuses on delivering agile software solutions, improving team performance, and driving continuous improvement across payment platforms.

The ideal candidate has 3+ years in Scrum/Agile, CSM/PSM certification, and hands-on experience with Jira/Azure DevOps. You will coach teams, remove impediments, and collaborate with Product Owners and other stakeholders to ensure value delivery.

Qualifications

• Bachelor’s degree in Computer Science, Business, or related field (or equivalent practical experience).
• 3+ years of experience as a Scrum Master or in an Agile delivery role.
• Certified Scrum Master (CSM) or Professional Scrum Master (PSM) required. Additional Agile certifications (e.g., SAFe, PMI‑ACP) are a plus.
• Familiarity with Agile tools such as Jira, Azure DevOps, or Rally. Understanding of software development lifecycle and DevOps practices.
• Strong facilitation, communication, and conflict‑resolution skills. Ability to influence without authority and foster a collaborative team environment.

Responsibilities

• Facilitate Scrum ceremonies including daily stand‑ups, sprint planning, backlog refinement, sprint reviews, and retrospectives.
• Coach and mentor the development team and stakeholders on Agile principles and Scrum practices to ensure continuous improvement.
• Remove impediments and blockers that hinder the team’s progress, ensuring smooth delivery of sprint goals.
• Collaborate with Product Owners to maintain a well‑groomed backlog and ensure clarity of user stories and acceptance criteria.
• Track and report team performance metrics (e.g., velocity, burndown charts) to provide transparency and support data‑driven decisions.
• Promote a culture of accountability, collaboration, and continuous improvement within the team.
• Ensure adherence to Agile best practices and help the team adapt processes to optimize delivery.
• Facilitate communication between the development team, stakeholders, and other teams to ensure alignment and resolve dependencies.
• Support release planning and coordinate with other Scrum Masters for cross‑team initiatives.
• Advocate for quality and predictability by encouraging test automation, definition of done compliance, and technical excellence.
• Champion CI/CD best practices and improve reliability monitoring.
• Understand how the Bank’s risk appetite and risk culture should be considered in day‑to‑day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day‑to‑day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high‑performance environment and contributes to an inclusive work environment.

Skills

Facilitation

Communication

Conflict resolution

Influence without authority

Agile coaching

Education

Bachelor’s degree in Computer Science, Business, or related field

Tools

Jira

Azure DevOps

Rally

Job description

Scrum Master-Global Payments Engineering

This Full time on site position offers great opportunities for career growth.

Join a purpose driven winning team, committed to results, in an inclusive and high‑performing culture. Scotiabank continues to be an industry leader for Payment’s technology and innovation. We have a history of safely leveraging new tools to enable new experiences for our customers, focusing on ensuring we protect their interests and goals. The result of this leads to modernization programs which aim to offer enriched information and transparencies to support the rapidly evolving payments community.

The Role

Contributes to the overall success of the Global Payments Technology in Canada and globally ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

What You’ll Do

• Facilitate Scrum ceremonies including daily stand‑ups, sprint planning, backlog refinement, sprint reviews, and retrospectives.
• Coach and mentor the development team and stakeholders on Agile principles and Scrum practices to ensure continuous improvement.
• Remove impediments and blockers that hinder the team’s progress, ensuring smooth delivery of sprint goals.
• Collaborate with Product Owners to maintain a well‑groomed backlog and ensure clarity of user stories and acceptance criteria.
• Track and report team performance metrics (e.g., velocity, burndown charts) to provide transparency and support data‑driven decisions.
• Promote a culture of accountability, collaboration, and continuous improvement within the team.
• Ensure adherence to Agile best practices and help the team adapt processes to optimize delivery.
• Facilitate communication between the development team, stakeholders, and other teams to ensure alignment and resolve dependencies.
• Support release planning and coordinate with other Scrum Masters for cross‑team initiatives.
• Advocate for quality and predictability by encouraging test automation, definition of done compliance, and technical excellence.
• Champion CI/CD best practices and improve reliability monitoring.
• Understand how the Bank’s risk appetite and risk culture should be considered in day‑to‑day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day‑to‑day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high‑performance environment and contributes to an inclusive work environment.

What You'll Bring

• Education: Bachelor’s degree in Computer Science, Business, or related field (or equivalent practical experience).
• Experience: 3+ years of experience as a Scrum Master or in an Agile delivery role. Proven track record of facilitating Scrum ceremonies and coaching teams on Agile principles.
• Certifications: Certified Scrum Master (CSM) or Professional Scrum Master (PSM) required. Additional Agile certifications (e.g., SAFe, PMI‑ACP) are a plus.
• Technical Knowledge: Familiarity with Agile tools such as Jira, Azure DevOps, or Rally. Understanding of software development lifecycle and DevOps practices.
• Soft Skills: Strong facilitation, communication, and conflict‑resolution skills. Ability to influence without authority and foster a collaborative team environment.

Nice‑to‑Have

• Spanish speaking.
• Experience working in scaled Agile environments (SAFe, LeSS).
• Knowledge of test automation and CI/CD practices.

What’s in it for you?

You’ll join a team focused on building cloud platforms as products, enabling delivery teams across the enterprise rather than acting as a centralized gatekeeper or operating within a narrow delivery focus. This role offers exposure to a wide range of technologies, problem domains, and stakeholders.

Diversity, Equity, Inclusion & Allyship

We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias‑free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.

Accessibility and Workplace Accommodations

We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.

Upskilling

Upskilling through online courses, cross‑functional development opportunities, and tuition assistance.

Competitive Rewards program

Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits will start on day one.

Community Engagement

No matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs.

Location(s)

Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.

Accommodation request

If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.