Scrum Master

Sun Life; Toronto; Hybrid; CAD 80,000 - 128,000; Full time

Benefits offered by this job

Flex hours

Hybrid work model (in-country remote)

Bonus program

Pension, stock and savings programs

Job summary

Sun Life is hiring a Scrum Master to empower 1–2 high performing squads and promote agile values across the delivery teams in Canada. You will clear obstacles, coach teams, and partner with Product Owners to maintain a prioritized backlog while aligning with enterprise agile practices.

Ideal candidates have 2–5+ years of Scrum Master experience, relevant certifications, and a background in insurance or financial services.

Qualifications

• 2-5+ years' experience as a Scrum Master in agile delivery/transformation/training/coaching.
• Certified SASM or Certified SSM, Certified Scrum Master (CSM), Kanban Management Professional (KPM) is preferred.
• Experience in scaled Agile environments, SAFe certification is preferred.
• Certified SAFe Release Train Engineer (RTE) is an asset.
• Experience leading or shaping large transformational efforts is an asset.
• An effective communicator at all levels, in both structured and non-hierarchical, informal structures.
• Experience in coaching squads with various profiles and maturity levels.
• IT experience and/or understanding the Software Development Life Cycle (SDLC)
• 3-5+ years' experience with Agile Toolsets (JIRA, Confluence, Miro).
• Experience in insurance, health, or financial industry is an asset.

Responsibilities

• Facilitate agile ceremonies including sprint planning, sprint review, retrospectives, and daily standup.
• Create a forum for discussing vision, goals, and Product Backlog items amongst the team.
• Identify, manage, and help mitigate issues and risks, with emphasis on removal of impediments.
• Support stakeholder engagement to build and maintain a prioritized Product Feature Backlog.
• Compliance with SLF policies and procedures for delivery and implementation.
• Coach the team and help lead and ensure the “agile mindset” is fully adopted and understood.
• Assess and coach the squads to higher levels of performance, focus, commitment, respect, and openness.
• Encourage open communication and collaborative problem solving.
• Support HRDS business agility through quarterly health checks.
• Develop strong partnerships with Product Owner and Squads to manage backlogs efficiently.
• Influence stakeholders to remove impediments and maximize team output.
• Protect the Squad from interruptions and distractions.

Skills

Scrum Master

Agile coaching

Stakeholder communication

Team facilitation

Scaled Agile experience

Tools

JIRA

Confluence

Miro

Job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description

At Sun Life, we work together, share common values, encourage growth and achievement. Join our talented, diverse workforce and launch a rewarding career.

The Scrum Master is empowered to introduce better ways to help the squad perform at its highest level and is responsible for ensuring the team lives agile values and principles. The incumbent will actively participate in developing and supporting 1-2 high performing/self-organizing squads. This includes clearing obstacles, establishing an environment where the squad can be effective, ensuring a good relationship between the team, product owner and delivery, as well as others outside the team.

What will you do?

Implement and promote the use of Agile methodology within the agile teams:

• Facilitate agile ceremonies including sprint planning, sprint review, retrospectives, and daily standup.
• Create a forum for discussing vision, goals, and Product Backlog items amongst the team.
• Identify, manage, and help mitigate issues and risks, with particular emphasis on timely removal of impediments for the team and/or directing obstacles to appropriate owners for quick resolution.
• Support stakeholder engagement to build and maintain a prioritized Product Feature Backlog
• Compliance with SLF policies and procedures for delivery and implementation

Ensure the team embraces the agile principles, values, and framework:

• Coach the team and help lead and ensure the “agile mindset” is fully adopted and understood.
• Assess and coach the squads to higher levels of performance, focus, commitment, respect, and openness while tracking acceleration metrics.
• Encourage an environment of open communication and collaborative problem solving and where the impact of mistakes can be minimized through early detection as well as making them into learning opportunities.
• Support the overall growth of HRDS business agility through facilitating tools like the quarterly health check.

Develop and nurture strong partnering relationships with Product Owner, Squads, and stakeholders:

• Develop strong partnerships with the Product Owner and the Squads (agile teams) to gain strong understanding of objectives, sustain open dialogue to manage team backlogs efficiently.
• Influence a wide range of stakeholders (i.e., Business, Delivery, IT) to remove impediments and maximize team output.
• Support and educate the Product Owner and the squads on agile principles and practices to preserve the team from external pressures which may inhibit its productivity.
• Protect the Squad from outside interruptions and distractions.
• Brings a high-energy and passionate outlook to the job and can influence those around them.
• Able to build a sense of trust and rapport that creates a comfortable & effective workplace.

What will you need to succeed?

• 2-5+ years' experience as a Scrum Master in agile delivery / transformation / training / coaching.
• Certified SASM or Certified SSM, Certified Scrum Master (CSM), Kanban Management Professional (KPM) is preferred.
• Experience in scaled Agile environments, SAFe certification is preferred.
• Certified SAFe Release Train Engineer (RTE) is an asset.
• Experience leading or shaping large transformational efforts is an asset.
• An effective communicator at all levels, in both structured and non-hierarchical, informal structures.
• Experience in coaching squads with various profiles and maturity levels.
• IT experience and/or understanding the Software Development Life Cycle (SDLC)
• 3-5+ years' experience with Agile Toolsets (JIRA, Confluence, Miro).
• Experience in insurance, health, or financial industry is an asset.

What's in it for you?

• Great Place to Work® Certified in Canada and the US
• Great Place to Work® award for Best Workplaces for #HybridWork Named “Best Places to Work” by Glassdoor
• Canada Award for Excellence for Mental Health at Work
• Flex hours and Flexible hybrid work model including in-country work-from-home if you prefer.
• Competitive salary and bonus structure influenced by market range data
• Pension, stock, and savings programs to help build and enhance your future financial security
• A friendly, collaborative, and inclusive culture

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to [e-mail].

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range

80,000/80 000 - 128,000/128 000

Job Category

Project Management - Process

Posting End Date

01/09/2026