ScotiaMcLeod Branch Systems Administrator / Branch Operations Assistant - Halifax

Scotiabank; Halifax; On-site; CAD 45,000 - 65,000; Full time

Job summary

Join Scotiabank as a Branch Systems Administrator in Halifax, where you’ll provide IT support and enhance the branch's operations. Engage with clients and branch staff while ensuring all systems run smoothly. If you’re passionate about client service and technology, this role offers an inclusive environment with ample opportunities for personal growth and community impact.

Benefits

Diversity and inclusion initiatives

Learning and Development - access to Scotia Academy

Collaborative team environment

Qualifications

• Experience in providing IT support to end-users.
• Excellent verbal and written communication skills.
• Ability to meet deadlines.
• Familiarity with various operating systems and platforms.

Responsibilities

• Deliver technical expertise for Branch Staff and ensure technology runs effectively.
• Provide training on applications to branch employees.
• Manage daily administrative operations and ensure compliance standards are met.

Skills

IT support

Communication skills

Client service

Time management

Knowledge of Microsoft systems

Job description

Requisition ID: 226969

As a cornerstone business within Scotia Wealth Management, ScotiaMcLeod has earned a reputation for integrity based on service excellence and trusted investment advice. Our advisors and teams pride themselves on exploring innovative approaches to protecting and growing their clients' assets.

When you join ScotiaMcLeod, you’ll be empowered to deliver Enriched Thinking, a unique approach that incorporates your client’s thinking, as well as our thinking, to drive results. You’ll work with a team of specialists to deliver a client-centric approach to wealth management, enabling you to consider all the facets of your client’s life, family and business. With a focus on total wealth planning, and wealth specialists to help you deliver on this unique value proposition, you’ll be enabling clients to see not just the big picture, but all the little ones too.

BRIEF INTRODUCTION

As a Branch Systems Administrator/Branch Operations Assistant you will contribute to the effective functioning of the branch team by ensuring that all workstations, voice communications and multi-functioning devices are running effectively.

IS THIS ROLE RIGHT FOR YOU

In the role you will:

• Deliver proactive and reactive technical expertise with a hands-on approach, addressing issues and improvements for Branch Staff
• Act as the liaison with the Helpdesk and the Branch Training and Support Team to ensure efficient resolution to all issues
• Ensure all technology is running at maximum efficiency
• Provide basic-level training on all applications to branch employees
• Escalate issues to internal and external providers
• Act as first point of contact for people entering the Branch
• Be instrumental in management of the daily administrative operations
• Manage client account activities and ensure compliance standards are met

DO YOU HAVE THE SKILLS We would love to work with you if you have:

• Experience in providing IT support to end-users.
• Exc ellent verbal and written communication skills
• Provide excellent service in a professional and respectful manner.
• Ability to meet deadlines
• Knowledge of Microsoft systems: Word, Excel and PowerPoint
• Familiarity with various operating systems and platforms.

WHAT’S IN IT FOR YOU

• At ScotiaMcleod we help employees build their futures – where they can be themselves, and win together. With a commitment to diversity and inclusion and a performance-oriented culture that includes coaching, learning, and development – there are endless possibilities. At ScotiaMcleod– you can make an impact. You help make the futures of our 25 million customers happen. You can find your future here.
• You will join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.
• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.
• An organization committed to making a difference in our communities– for you and our clients.
• An inclusive working environment that encourages creativity, and curiosity and celebrates success.
• Learning and Development – free access to Scotia Academy to upskill and develop your skills

Location(s): Canada : Nova Scotia : Halifax

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.