Scheduling Coordinator, Star Truss

Star Building Components; Winnipeg; Hybrid; CAD 52,000 - 76,000; Full time

Job summary

Star Truss, a division of Star Building Materials, is seeking a Scheduling Coordinator to support planning, scheduling and monitoring of customer orders. You will act as the liaison across departments and ensure accurate, timely information throughout the order lifecycle.

The ideal candidate has a diploma or certificate in Project Management or related fields, at least 3 years of experience, and strong MS Office and BisTrack CRM capabilities.

Qualifications

• Organized and able to balance multiple priorities.
• Strong communicator with clear written and verbal skills.
• Active listener who seeks to understand others.
• Detail oriented with high accuracy in a fast-paced environment.
• Team player who collaborates and shares ideas.
• Diploma or certificate in Project Management, Logistics or Business Administration.
• Minimum 3 years of related experience.
• Criminal record check satisfactory.
• Proficient in Microsoft programs and BisTrack ERP and CRM systems.

Responsibilities

• Act as the primary contact, guiding departments to handle current job files in the system and in the queue (pricing, stage of job, documentation).
• Provide information to the Sales Representative on job stage and what needs to be completed.
• Process jobs from start to finish, including orders, inquiries, and troubleshooting.
• Manage quotes, sales orders, pricing updates and payments across design, estimating, production and delivery.
• Ensure job information is up to date to resolve issues promptly.
• Coordinate site preparation and delivery sequencing to meet scheduling needs.
• Respond to urgent matters with tact to ensure a positive customer buying experience.
• Maintain knowledge of competitors in the area.

Skills

Organized

Strong communicator

Active listener

Detail oriented

Team player

Education

Diploma or certificate in Project Management / Logistics / Business Administration

Tools

Microsoft Office Suite

BisTrack ERP

CRM systems

Job description

At Star Truss, our people make the difference. We offer an exciting place to build your career with competitive compensation and benefit packages, company matching RRSP/DPSP program, employee home purchase program and employee discounts.

Job Overview

Reporting to the Scheduling Manager, as the Scheduling Coordinator, you will provide support and interact with departments throughout the cycle of new customer orders, including planning, scheduling and monitoring of the orders. You are the liaison with other departments to provide scheduling information to our customers.

Your day-to-day responsibilities will include:

• Acting as the primary contact, redirecting and follow-uping to ensure the applicable departments handle current job files in the system and in the queue (pricing, stage of job, documentation).
• Providing information and direction to the Sales Representative on stage of jobs, and advising what needs to be completed.
• Preparing and processing jobs from start to finish, which includes (but not limited to): processing orders, responding to customer inquiries, and general troubleshooting.
• Managing quotes, sales orders, pricing updates and payments, and entering in the system and between the various stages of design, estimating, production, order processing and delivery.
• Ensuring job information is up to date with the most relevant and accurate information to resolve issues promptly.
• Following up with sites/construction teams to ensure jobs are prepared for sites and ensuring future jobs are ready to be scheduled. Organizing delivery sequence so the correct building packages arrive at the building site at the right time.
• Responding to urgent matters with tact and diplomacy. Ensuring that the customer’s buying experience, from beginning to end, is positive.
• Maintaining knowledge of competitors in the area.

As our ideal candidate, you are…

• Organized; you effectively manage your time while balancing multiple priorities.
• A strong communicator; you clearly express your thoughts in conversation and in written communication.
• An active listener; you seek to understand and listen to others in a non-judgmental way.
• Detail oriented; you focus on detailed accuracy when dealing with a high volume of work.
• A team player; you contribute as a team member and share equally in the exchange of ideas, concepts and process outcomes.
• Diploma or certificate in Project Management, Logistics, Business Administration or equivalent.
• Minimum 3 years of related experience.
• Satisfactory verification of criminal record check.
• Proficient in Microsoft programs (Outlook, Word, Excel, Teams, SharePoint and PowerPoint), ERP software (BisTrack) and CRM systems.

Preferred Requirements

• Previous scheduling experience in the construction, building materials, or manufacturing industry is an asset.

What We Value

• Creating trusting and successful working relationships.
• Setting clear, measurable and achievable goals.
• Cooperating with team members in an open, positive and respectful manner.
• Staying current with technical job skills.
• Taking responsibility for the outcomes of decisions and actions.

Work Conditions

You primarily work in an office setting during regular business hours. Overtime may be occasionally required.

About Us

Star Truss, a division of Star Building Materials, is one of Manitoba’s largest prefab truss plants. With an extremely experienced design staff, state-of-the-art design software and the latest in manufacturing equipment, we can successfully complete the most difficult projects.

Star Truss manufactures and supplies prefab floor and roof trusses to builders throughout Manitoba and Northwestern Ontario. We also supply a full range of engineered wood products such as wood I-joists, LVL beams and LVL wall framing. Every product we supply is designed to meet or exceed code standards and our quality control program ensures the final product does as well.

Qualico welcomes applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.