Scheduling Coordinator - Part Time

ParaMed; Ottawa; On-site; CAD 30,000 - 36,000; Part time

Benefits offered by this job

Celebration and Recognition programs

Part time and Full-time opportunities

Education allowance

Employee Assistance Program

Exclusive offers

Job summary

ParaMed is hiring a Scheduling Coordinator to match clients in need of care with field staff and to manage patient care schedules. You will handle data entry, communications with funders, patients, and staff, and ensure professional, empathetic service at all times.

The role emphasizes scheduling accuracy, data integrity, and collaboration with a multidisciplinary team across home health care services in Canada.

Qualifications

• Scheduling experience is an asset.
• Healthcare background is strongly desired.
• Superior customer service skills and clear communication are required.
• Proficient computer skills and ability to enter data accurately.

Responsibilities

• Assign staff to patients based on times, availability and skills.
• Build and update patient care schedules.
• Enter and update employee and patient data in the system.
• Respond professionally to calls and emails from funders, staff, patients, and families.

Skills

Scheduling experience

Healthcare background

Customer service

Computer skills

Communication

Empathy

Tools

Computerized system

Job description

Job DescriptionAs a Scheduling Coordinator, you will act as the primary point of contact for clients and field staff, offering superior customer service skills as you match clients in need of care to appropriate field staff.Why you’ll love working here:Celebration and Recognition programsPart time and Full-time opportunitiesComprehensive health and dental benefit plansEducation allowance for employees and familyEmployee Assistance ProgramEmployee perks and exclusive offersWhat you’ll do:Assign appropriate staff to patients based on a variety of factors including times suggested by patients, staff availability and relevant skill setsBuild a care schedule for patientsEnter and update employee and patient data within computerized systemRespond professionally and courteously to calls and electronic communication from funders, staff, patients, and familiesDocument and appropriately report all staff and patient interactionsWhat you bring:One year administrative or office experience is an assetScheduling experience is an assetHealthcare background is strongly desiredStrong computer skillsSuperior Customer service skillsAbility to effectively communicate both orally and writtenCompassion and empathy when interacting with patients and their familiesTime TypePart timeCompensation Details$21.85 - $26.01ParaMed is Canada's leading provider of home health care services, driven by a mission to provide people with the care they need, wherever they call home. Our dedicated team of skilled professionals delivers a wide range of services to meet the full care spectrum of care needs including high-quality nursing, therapeutic, personal support and home support. We work hand-in-hand with health system partners to deliver personalized and coordinated care, support independent living and relieve capacity pressures on hospitals. Today, our national reach enables expanded access to care in homes and communities across Canada, allowing us to support more people in more places than ever before.We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment — every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.ParaMed is an equal opportunity employer committed to respectful and inclusive hiring practices. We welcome all applicants, including those from equity-deserving groups, including Indigenous peoples, women, people with disabilities, and visible minorities.ParaMed is committed to fostering an accessible, inclusive, and equitable hiring process. We will gladly accommodate the needs of applicants throughout all stages of the recruitment process upon request and in accordance with applicable legislation. If you require support during any stage of the process, email us at [e-mail] acknowledge that the care we provide across Canada occurs on lands that have been cared for by many Indigenous peoples for generations. We recognize First Nations, Inuit, and Métis Peoples and their enduring connection to this land, and the importance of respect and cultural safety in the work we do.