Scheduling Coordinator - LTC Part Time

Schlegel Villages; Southwestern Ontario; On-site; CAD 30,000 - 60,000; Part time

Job summary

A family-owned long-term care provider in Waterloo, Ontario is seeking a part-time Scheduling Coordinator. The role involves coordinating shift schedules, ensuring coverage, and providing exceptional customer support. Ideal candidates will have an office administration certificate and strong communication skills. Join a welcoming team dedicated to holistic health care and enhancing the quality of life for residents.

Benefits

Competitive salary

Extended health benefits

Educational assistance programs

Qualifications

• Exceptional customer service and communication skills required.
• Efficient in managing conflicting priorities.
• Display a caring and respectful attitude towards residents and team members.

Responsibilities

• Ensure all shifts are filled on a daily basis.
• Send out shift requests per the village collective agreement.
• Be the point of contact for shift fulfillment.

Skills

Customer service skills

Communication skills

Office administration

Microsoft Office 365 proficiency

Education

Office administration certificate or equivalent experience

Job description

Job Details

Description

The Village at University Gates located in Waterloo, Ontario has an exciting opportunity for a Part Time Scheduling Coordinator to join their team working 30 hours biweekly.

How Schlegel Villages Supports Our Team Members

You can be you while being part of our Family!

• Competitive salary, and benefits;
• Significant opportunities for Growth and Development: Our Leaders come from within;
• Ongoing Team Member Appreciation incentives and generous rewards and recognition;
• Extended Health Benefits & Retirement Savings;
• Individualized Assistance for Team Member Education and Development;
• Loans and Scholarships to help our team members realize their greatest potential;
• Financial Hardship Support Program: Wilfred Schlegel Hope Fund;
• A Unique Family Culture: Every Person in Every Village is a branch of our Family Tree

As Our New Scheduling Coordinator, You Will

• Work closely with the Village leaders to ensure all shifts are filled on a daily basis.
• Send out shift requests as per the village collective agreement.
• Collaborate with the village leaders to plan for vacation coverage of team members.
• Prioritize village needs as per the vacancy report.
• Be the point of contact for shift fulfillment with the charge nurse and leaders.
• Connect with employment agencies when shifts are not internally filled.
• Provide exceptional customer experience while acting as the first point of contact for team member questions about schedules, call-ins and open shifts.
• Support administrative assistance with office coverage.
• Create exceptional customer experiences for incoming queries, from residents, families and team members.
• Support and embrace our resident-centred social culture and be proud to deliver the highest quality of service to our residents, visitors, and team members through comprehensive and effective support.

To Be Successful As The Scheduling Coordinator, You Will

• Have an office administration certificate or equivalent experience.
• Demonstrate exceptional customer service and communication skills.
• Efficient in the ability to manage conflicting priorities.
• Be proficient in Microsoft Office 365 and other computer programs.
• Display a caring and respectful attitude toward our residents, families, and team members.

It Would Be An Asset If You Have

• Previous experience working in the context of a Long-Term Care or Retirement Home.

At Schlegel Villages we are redefining elder care through innovation, Village design and culture change, but we know the key to our Village success, and our residents’ satisfaction, is YOU and our teams.

We aspire to provide all members of our communities, including team members, with a life enriching experience. We are family owned and operated and we take our mission seriously: “to provide holistic health care in a home environment, located within an internal neighbourhood design that promotes a caring community with emphasis on optimal health and life purpose for each resident”.

Schlegel Villages is pleased to accommodate individual needs in accordance with the Accessibility of Ontarians with Disabilities Act, 2005 (AODA), within our recruitment process. If you require accommodation at any time throughout the recruitment process, please speak with the hiring leader.

Equity, diversity and inclusion are ingrained within the Schlegel Culture, and our Villages are more welcoming, open-hearted and vibrant because of it. Each Village is strengthened by the unique lived experience of every person connected to it. Everyone is included and respected in their spirituality, cultural diversity and individuality. Regardless of ability, heritage or cultural roots, our people are embraced, just as they are, and we celebrate and support life purpose within the community.