Scheduling Coordinator - Casual

Paladin Security; Burnaby; On-site; CAD 30,000 - 60,000; Part time

Job summary

A security services provider in Burnaby is seeking a Scheduling Coordinator to manage officer scheduling, ensure compliance with contractual requirements, and provide excellent customer service. This part-time role requires strong organizational skills and experience with scheduling software. The successful candidate will work within a team environment and be adept in planning and problem-solving.

Qualifications

• Excellent customer service and communication skills.
• Post-secondary education in business administration or related is preferred.
• Strong proficiency in MS Office software.

Responsibilities

• Strategically identify open shifts and schedule officer resources.
• Ensure all scheduling needs are met within a team-oriented environment.
• Complete daily and weekly reports.

Skills

Excellent customer service

Communication skills

Organizational skills

Problem-solving skills

Flexibility

Education

Post-secondary education in business administration or related

Tools

Scheduling software (e.g., WinTEAM)

MS Office

Job description

Overview

Paladin Security: Making the World a Safer and Friendlier Place because we CARE !
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Job Skills / Requirements

Our Scheduling Coordinators are responsible for ensuring strategic scheduling support for their assigned vertical. This is primarily achieved through proactively addressing resource needs, filling open shifts, and reducing overtime through strategic initiatives. The Scheduling Coordinator will ensure that all officers that are scheduled into shifts are compliant with any specific contractual requirements. This position ensures a lifeline between Paladin and its varied customers by ensuring that the deployment of our security officers matches their contractual requirements.

*Please note that this is a casual position at this time, with no guaranteed hours each week.

Responsibilities:

• Strategically identify open shifts / open lines and schedule officer resources using the provided pool of employees
• Create, update, and modify work schedules for Security Officers within Paladin Security
• Work within a team-oriented environment to ensure that all scheduling needs are met
• Process coverage cancellations and redeploy officers into open requests
• Strategically plan schedules to ensure effective use of resources and minimize unnecessary overtime
• Provide information to staff as requested regarding additional shifts, vacation requests, last minute book-offs, and shift availability
• Ensure that all inbound calls are answered or responded to by the end of shift
• Work with the Scheduling Leadership Team to ensure schedules are complete and adhere to our contractual obligations
• Work within a dynamic team environment with multiple operational stakeholders including Site Supervisors, Security Officers, CSMs, ASLs, Senior Management and our Operations Centre
• Work to develop knowledge of Paladin's contractual obligations for the assigned portfolio
• Complete daily and weekly reports
• Complete a shift summary MS Form, highlighting specified KPIs
• Perform other duties as requested to assist with operational need

Requirements:

• Excellent customer service and communication skills
• Working knowledge of Employment Standards Legislation and Human Rights Legislation
• Post-secondary education in business administration or related is preferred
• Demonstrated ability to plan, organize, problem-solve, and execute solutions
• Strong organization and ability to plan logistics; ability to multitask and continuously adjust priorities to meet operational demands
• Creative ability to foster new and innovative ways to perform and succeed
• Ability to meet strict deadlines and flexibility in time allocation
• Experience in scheduling software (ex. WinTEAM) software, administration or security supervision would be considered an asset
• Strong proficiency in MS Office software

Additional Information / Benefits

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

This is a Part-Time position