Scheduling Assistant - Central Staffing and Scheduling Office (CSSO)

Mackenzie Health; Richmond Hill; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Scheduling Assistant to join their dynamic team in a fast-paced healthcare environment. This role is crucial to ensuring effective staff allocation and scheduling, supporting various operational needs such as emergencies and planned absences. The ideal candidate will bring a minimum of two years of experience in scheduling and timekeeping, along with strong computer skills and a commitment to excellent customer service. If you thrive in a collaborative setting and are dedicated to fostering a safe and inclusive environment, this opportunity is perfect for you.

Qualifications

• 2+ years of recent experience in scheduling and timekeeping, preferably in healthcare.
• Strong computer literacy in a Windows environment and scheduling software.

Responsibilities

• Allocate and schedule staff according to unit operational requirements.
• Support the creation of master schedules and process timecards.

Skills

Computerized scheduling program (ESP/Kronos)

Timekeeping

Excellent communication skills

Problem-solving skills

Interpersonal skills

Organizational skills

Customer service skills

Empathy

Education

University Degree

College Certificate/Diploma

Area of study in Business or Health Administration

Payroll Certification

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Job Description

The Scheduling Assistant is a team member working in a time-sensitive and deadline-driven environment, allocating and scheduling staff in accordance with the unit operational requirements, policies, and procedures. Under the direction of the Staffing Services Manager and the individual department manager, the Scheduling Assistant will book coverage for advance needs, project work, emergencies, workload increases (such as ambulance escorts, patient watch), and short-term/long-term leaves. Support the creation of master schedules, review requests, timecards processing, pay reconciliations, and investigation of scheduling incidents. The Scheduling Assistant will work closely with their portfolio managers to ensure staffing initiatives are completed. Various duties will also include data entry, filing, and documentation of all calls regarding absence due to sickness or other reasons.

What else do you bring?

• Experience with a computerized scheduling program (ESP/Kronos preferred).
• A minimum of two (2) years of recent experience in scheduling, timekeeping, and building of master rotations (healthcare experience preferred).
• Computer literacy in a Windows environment utilizing Word, Excel, PowerPoint, and Outlook.
• Understanding of Collective Agreements and scheduling rules in a hospital environment.
• Excellent computer skills and proven communication and problem-solving skills.
• Good interpersonal and organizational skills, excellent time management skills.
• Strong customer service skills, telephone etiquette, and display of core values.
• Proven attendance record.
• Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
• Ability to perform the essential duties of the job.
• Effectively uses empathy in interactions with others and demonstrates behaviours consistent with Mackenzie Health’s Commitment to Caring.
• Models behaviour that is aligned with the values of Mackenzie Health – Excellence, Leadership, and Empathy.
• Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.

Preferably, your profile also includes:

• University Degree or College Certificate/Diploma.
• Area of study in Business or Health Administration (preferred).
• Payroll Certification an asset.
• Previous experience within the Scheduling Assistant classification.

*This position is represented by OPSEU.

*You may be required to work at any site of Mackenzie Health.

---

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

We thank all applicants for their interest; however, only those under consideration for an interview will be contacted.