Scheduling Assistant - 2025 Summer Student

Community Support Connections; Breslau; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Scheduling Assistant for a summer contract. This role is ideal for a customer service enthusiast eager to gain experience in a supportive environment. You'll be responsible for answering client inquiries, coordinating service appointments, and ensuring smooth operations for Meals on Wheels deliveries. Join a team that values diversity and is dedicated to making a positive impact in the community. If you're looking for a rewarding opportunity to enhance your skills while helping others, this position is perfect for you!

Qualifications

• Must be between 15 and 30 years old and legally entitled to work in Canada.
• Valid G2 Driver's License and access to a reliable vehicle required.

Responsibilities

• Answer client inquiries and confirm service appointments.
• Coordinate with drivers to align client bookings and address scheduling conflicts.
• Deliver Meals on Wheels routes as needed.

Skills

Customer Service

Multi-tasking

Organizational Skills

Interpersonal Skills

Attention to Detail

Communication Skills

Education

Valid G2 Driver's License

Social Insurance Number

Tools

Microsoft Office Suite

Multi-line Telephone System

Job description

SCHEDULING ASSISTANT - SUMMER STUDENT

Temporary Contract, June 2 to July 25, 2025 (8 weeks)

35 hours per week, $17.50 per hour + mileage when delivering Meals on Wheels

(Monday – Friday, 8:30am - 4:00pm)

At Community Support Connections, we wake up each morning energized about the difference we make in the lives of our clients; people who could be your parents, grandparents, friends, or neighbours. Working with hundreds of amazing volunteers, donors, and community partners, we provide a wide range of community supports for older adults and people with different abilities to help them live at home with independence and dignity – something we all deserve. We are truly caring and client-centered, and are constantly innovating; looking for new and better ways to provide the best care and supports possible.

Passion and commitment permeate everything we do. Driven by our values, we treat our clients, volunteers, donors, and each other, with dignity and respect. We are committed to cultivating a diverse workforce and welcome candidates from different backgrounds and all life experiences. We believe the best way to serve our clients and volunteers is to create an environment and culture that empowers our staff to be as productive and happy as possible.

The Scheduling Assistant will integrate into a team of customer support personnel, providing service and answering queries, and confirming service appointments and bookings for clients of the agency. Scheduling and booking will also require coordination with agency drivers, ensuring that timetables align, accounting for contingencies and adapting to developing schedule changes in real-time.

If you are a budding customer service representative and looking for a fun and challenging opportunity to build your portfolio, we want to hear from you!

Tasks and Responsibilities

• Answer client inquiries and redirect calls to appropriate departments in a timely and courteous manner
• Confirm client service appointments/bookings
• Assist clients with the creation of grocery shopping lists/orders
• Coordinate with agency drivers to ensure that client bookings align and include adequate contingency plans
• Address scheduling conflicts in a timely manner
• Enthusiasm to help with other duties as required to support the scheduling, transportation, and Meals on Wheels teams
• Deliver Meals on Wheels routes

Requested Skills/Qualifications

• This job is funded through Canada Summer Jobs 2025, and to be eligible applicants must:
• Be between 15 and 30 years of age at the start of employment
• Be a Canadian citizen, permanent resident or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment
• Have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with Ontario legislation and regulations
• Successful candidate must be available to work for the entire 8-week contract
• Valid G2 (at minimum) Driver’s License and daily access to a safe, licensed and reliable vehicle for business-related travel
• Satisfactory police records check for the vulnerable sector
• Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Superior multi-tasking and organizational skills
• Superior attention to detail and confidentiality
• Strong interpersonal skills with an enthusiasm for working with people
• Experience operating a multi-line telephone system and using a database preferred
• Experience providing customer service an asset
• Experience with older adults, volunteers and/or persons with diverse abilities an asset
• Ability to communicate in a language other than English an asset

Application Information

Please submit your resume and cover letter highlighting the unique attributes you bring to the position by 12 noon on May 14, 2025.

Individuals from equity-seeking groups are encouraged to apply.

We are happy to accommodate the needs of qualified applicants in all parts of the recruitment and assessment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you are contacted for an interview and anticipate needing accommodations for any part of the recruitment process, please let us know in advance how to best meet your needs.

Check out communitysupportconnections.org to learn more about our programs and services! You can also find us on Facebook, Twitter, and LinkedIn!