Scheduler/ Portfolio Resource Coordinator (Paladin Security)

Paladin Security; Victoria; On-site; CAD 45,000 - 52,000; Full time

Job summary

A leading security company is seeking an Operations Scheduler to monitor systems and schedules, ensuring effective deployment of security staff. The role requires excellent communication and organizational skills, with a focus on customer service. This full-time position offers competitive salary and benefits.

Benefits

Medical Insurance

Life Insurance

Dental Insurance

Paid Vacation

Paid Sick Days

Paid Holidays

Qualifications

• Working knowledge of the Security industry is preferred.
• Excellent written and verbal English communication skills.

Responsibilities

• Communicates information to Clients and Security Staff using telecommunications systems.
• Updates and maintains Security Staff schedules as changes arise.
• Strategically plan schedules to utilize resources effectively.

Skills

Communication

Customer Service

Organizational Skills

Ability to Work Under Pressure

Education

Associate's Degree

Bachelor's Degree

Tools

Paladin’s TEAM software

Job description

Overview

Paladin Security: Making the World a Safer and Friendlier Place because we CARE !
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Job Skills / Requirements

The Operations Scheduler/PRC is responsible for monitoring numerous systems, schedules, check-ins and safety. The Operations Scheduler will assist in the tracking and deployment of security staff.

Learn more about Paladin: Paladin CARE Culture (youtube.com)

Essential Job Functions:

• Communicates information to Clients and Security Staff using telecommunications systems and equipment, through email and phone calls
• Answers calls received by Security Staff
• Updates and maintains the company database
• Update and maintains Security Staff schedules as changes arise during shift as well as filling shifts as vacancies arise
• Work within a team oriented environment to ensure that all scheduling and operational needs are met
• Process cancellations and fill openings in the daily schedule
• Strategically plan schedules to utilize resources effectively and efficiently to avoid unnecessary overtime
• Provide information to staff as requested regarding additional shifts, coverages and shift availability/locations
• Consistently update management with accurate daily Open Shift Logs
• Create, update and modify work schedules for Security Guards
• Perform various other duties as needed based on operational needs

Requirements:

• Working knowledge of the Security industry is preferred
• Proficient in computer usage with an ability to learn Paladin’s TEAM software
• Excellent written and verbal English communication skills
• Superior customer service skills, including exceptional telephone etiquette
• Ability to work under pressure
• Ability to work independently
• Must have strong organizational skills
• Working knowledge of Employment Standards Legislation and Human Rights Legislation
• Post-secondary education in business administration or related is preferred
• Eligible to work in Canada

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

Salary: $45000 - $52000 per year

#VA1

Education Requirements (All)

Associate's Degree
Bachelor's Degree

Additional Information / Benefits

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Paid Vacation, Paid Sick Days, Paid Holidays

This job reports to the People & Culture Coordinator

This is a Full-Time position 1st Shift, 2nd Shift.

Number of Openings for this position: 1