Scheduler/Planner (2 year term)

Standards Council of Canada | Conseil canadien des normes; Ottawa; On-site; CAD 60,000 - 75,000; Full time

Job summary

The Standards Council of Canada, Ottawa, is seeking a Scheduler/Planner to coordinate accreditation activities across programs, scheduling qualified personnel and ensuring work meets requirements.

You will build master calendars, balance resources, review planned assessments, and prioritize work to minimize disruptions. You will collaborate with Customer Service and Technical Service staff to optimize capacity and performance.

Qualifications

• Post secondary education in business administration, science, or related discipline.
• At least 3 years' experience providing information and guidance to customers.
• At least 3 years' experience providing customer service, account support and administrative support, preferably in a technical environment.

Responsibilities

• Build and maintain relationships with contracted personnel.
• Confirm SCC ability to do the work.
• Establish long term and annual assessment calendars.
• Plan personnel qualifications.
• Scheduling assessment activities.
• Assigning assessment activities.
• Monitoring personnel and reporting on scheduling performance.
• Strengthening the business.
• Maintaining and enhancing personal competencies.
• Supporting ongoing improvements in Accreditation Services business practices.

Skills

Customer service

Account support

Administrative support

Education

Post secondary education in business administration, science, or other related discipline

Job description

A Day in the Life of a Scheduler/Planner

The Scheduler/Planner works across accreditation programs, scheduling qualified personnel (AS Branch staff and contracted personnel) for the delivery of accreditation services and activities in line with stated requirements.

The Scheduler/Planner coordinates customer requirements, technical requirements, and personnel availability and qualifications to ensure accreditation services are provided in accordance with the schedule, supporting customer satisfaction and branch revenue projections.

The Scheduler/Planner works with the Customer Service and Technical Service staff and management to review planned assessment status, prioritize assessments, and deal with other potential schedule interruptions or rescheduling, highlighting resource gaps/surpluses and making recommendations for corrective actions.

The Scheduler/Planner analyzes new demand and ensures new assessments are added to the master calendar and schedule with realistic dates, smoothing or leveling the allocation of resources to ensure current and future work can be executed when needed. When capacity and / or resources are scarce, the Scheduler/Planner allocates and prioritizes resources to minimize impact to customers and the Branch.

Your background

• Post secondary education in business administration, science, or other related discipline
• A minimum of 3 years’ experience providing information and guidance to customers in a professional environment
• A minimum of 3 years’ experience providing customer service, account support and general administrative support, preferably in a technical environment

Key Activities

• Building and maintaining effective relationships with contracted personnel
• Confirming SCC ability to do the work
• Establishing long term and annual assessment calendars
• Plan personnel qualifications
• Scheduling assessment activities
• Assigning assessment activities
• Monitoring personnel
• Reporting on planning and scheduling performance
• Strengthening the business
• Maintaining and enhancing personal competencies
• Supporting ongoing improvements in Accreditation Services business practices

A final note

Note 1: Priority will be given to Canadian citizens and permanent residents.

Note 2: SCC is responsible for the Personnel Security Clearance process. Typically to be eligible for a "Reliability" clearance, you must have five years of verifiable background information and to be eligible for a "Secret" clearance, you must have 10 years of verifiable background information. The process usually involves reference inquiries, verification of qualifications, criminal records checks, and credit checks (as required) and may require fingerprints. For more information about obtaining a security clearance, please review the Standard on Security Screening.

Please attach a detailed cover letter to your resume. In addition to learning about your education, training and experience, we want to hear your story! We’d love to hear about how your accomplishments, and the skills you applied to achieve them, relate to them and why you think this opportunity is a good fit for you.

We are committed to creating and fostering adiverse, equitable and inclusive work environmentthat reflects the peoples’ lives that we impact and the Canadian community that we work within. We strive to create an environment where everyone is comfortable being their authentic selves. We welcome Indigenous peoples and persons from all races, ethnicities, gender identities and expressions, sexual orientations, and physical or mental abilities to be part of our team.

We strive to ensure a barrier-free selection process. If you are contacted regarding a job opportunity, testing or interview, please advise the HR representative of the accommodation measures that you require to enable you to be assessed in a fair and equitable manner.

We will be carefully reviewing all applications, and those who's qualifications align best with our current needs will be contacted. You will receive confirmation that your application has reached us.

Thank you for your interest in SCC and for taking the time to review this ad.