Scheduler, Home Support Services, Surrey, Casual

Fraser Health; Surrey; Hybrid; CAD 41,000 - 44,000; Part time

Benefits offered by this job

Employer-Paid Benefits

Vacation up to 4 weeks

Benefit Portability

Pension enrollment

Maternity top-up 87%

TransLink pass subsidy

Job summary

Fraser Health is seeking a casual Scheduler for Home Health/Home Support services in Surrey, BC. This role coordinates and maintains staff scheduling to ensure client service delivery follows care plans and collective agreements.

Excellent communication, organization, and scheduling skills are required. Benefits include employer-paid plans, vacation, pension, maternity top-up, and TransLink pass subsidies. This is a casual position with on-site work in Surrey.

Qualifications

• Grade 12, plus an Office Administration Certificate and two (2) years' recent related experience, or an equivalent combination of education, training and experience.
• Ability to communicate effectively, both verbally and in writing.
• Physical ability to carry out the duties of the position.
• Ability to work independently and in cooperation with others.
• Ability to operate related equipment.
• Ability to plan, organize and prioritize.
• Ability to type at 20 wpm.
• Business writing skills.
• Knowledge of office procedures.
• Knowledge of medical terminology.
• Ability to analyze and resolve problems.

Responsibilities

• Prepares and adjusts schedules for designated Home Health/Home Support (HH/HS) staff to meet client needs, client referrals, applicable collective agreement and care plan including daily, short and long term scheduling; contacts staff regarding the initiation or changes in schedules; documents cancellations, amends schedules, monitors and adjusts schedules to maintain regular hours of work.
• Records and obtains client intake information; relays information to HH/HS staff; informs client of regular scheduled service time and any change in service personnel or time of service.
• Receives client feedback, complaints and inquiries; defers to other members of the health team regarding specific feedback, inquiries and complaints and/or changes in client's status/schedule; advises Manager or designate of any difficulties in the placement of Community Health Workers (CHW).
• Receives calls and/or requests from staff regarding absences such as vacation, sick leave and other leaves of absence; assigns staff in accordance with applicable collective agreement upon approval of leave.
• Liaises with Manager or designate regarding issues such as staffing requirements and client concerns; reviews and verifies CHW timesheets and provides input into performance review of CHW's, as requested.
• Completes and maintains client records/reports ensuring that all information for the delivery and evaluation of service is complete; maintains relevant statistical information as required.
• Orientates new officestaff to scheduling procedures and forms, as required.
• Performs other related duties as assigned.

Skills

Communication (verbal & written)

Physical ability

Independent work

Team collaboration

Ability to operate related equipment

Planning & prioritizing

Typing 20 wpm

Business writing

Office procedures

Medical terminology

Problem solving

Education

Grade 12

Office Administration Certificate

Two years related experience

Job description

Salary: The salary range for this position is CAD $30.61 - $32.39 / hour

Job Summary

We are currently looking to fill a Casualopportunity for a Scheduler at Home Support Services located inSurrey, BC.

Experience the exceptional benefits of working with us including:

• Comprehensive, 100% Employer-Paid Benefits: Enjoy peace of mind with full coverage.
• Generous Vacation Time: eligible employees can earn up to four weeks of vacation to recharge and relax.
• Benefit Portability: Seamlessly transfer your benefits from another HEABC employer.
• Immediate Pension Enrollment: Secure your future with a defined municipal pension plan from day one.
• Maternity Top-Up: Receive an 87% top-up during maternity leave.
• TransLink Pass Subsidy: Save on commuting costs with a 50% subsidy on TransLink passes

Additional employee discounts and perks available.

*Eligibility based on employment status

Detailed Overview

Under the general supervision of the Manager or designate, coordinates and maintains the scheduling of designated Home Health/Home Support (HH/HS) staff to ensure provision of services to clients and compliance with relevant legislation; in collaboration with team members, initiates and updates schedules; relays information to HH/HS staff and clients; maintains accurate relevant documentation.

Responsibilities

1. Prepares and adjusts schedules for designated Home Health/Home Support (HH/HS) staff to meet client needs, client referrals, applicable collective agreement and care plan including daily, short and long term scheduling; contacts staff regarding the initiation or changes in schedules; documents cancellations, amends schedules, monitors and adjusts schedules to maintain regular hours of work.
2. Records and obtains client intake information; relays information to HH/HS staff; informs client of regular scheduled service time and any change in service personnel or time of service.
3. Receives client feedback, complaints and inquiries; deferstoother members of the health team regarding specific feedback, inquiries andcomplaints and/or changes in client's status/schedule; advises Manager or designate of any difficulties in the placement of Community Health Workers (CHW).
4. Receives calls and/or requests from staff regarding absences such as vacation, sick leave and other leaves of absence; assigns staff in accordance with applicable collective agreement upon approval of leave.
5. Liaises with Manager or designate regarding issues such as staffing requirements and client concerns; reviews and verifies CHW timesheets and provides input into performance review of CHW'''s, as requested.
6. Completes and maintains client records/reports ensuring that all information for the delivery and evaluation of service is complete; maintains relevant statistical information as required.
7. Orientates new officestaff to scheduling procedures and forms, as required.
8. Performs other related duties as assigned.

Qualifications

Education and Experience

Grade 12, plus an Office Administration Certificate and two (2) years' recent related experience, or an equivalent combination of education, training and experience.

Skills and Abilities

• Ability to communicate effectively, both verbally and in writing.
• Physical ability to carry out the duties of the position.
• Ability to work independently and in cooperation with others.
• Ability to operate related equipment.
• Ability to plan, organize and prioritize.
• Ability to type at 20 wpm.
• Business writing skills.
• Knowledge of office procedures.
• Knowledge of medical terminology.
• Ability to analyze and resolve problems.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.